Please help!!! (macbook completely froze)

Discussion in 'MacBook' started by scotty56, Aug 11, 2008.

  1. scotty56 macrumors regular

    Feb 12, 2008
    So my friends macbook (2.16 leopard, 1gb ram) completely froze on him while he was surfing the net. He tried all the apple tools that are on apples website for macbooks that wont start, and now he is on the startup screen with a picture of a folder with a flashing question mark.

    He does have applecare but because he is a student in college he's worried about losing time for repair, and work he's done. Any suggestions??
  2. r.j.s Moderator emeritus


    Mar 7, 2007
    Sounds like the HD decided to quit on him, hopefully he has it backed up somewhere. If that is the case, the good news is, he can get a new one for around $100-$150 at Best Buy and have it back up and running in no time.
  3. iToaster macrumors 68000


    May 3, 2007
    In front of my MacBook Pro
    The flashing question mark means that the computer can't find an operating system. If he has his OS X installation disks he can put them in and see if he can reinstall the OS, but from what you describe, it seems more likely that his hard drive is dead along with all of his data.
  4. okieboyd macrumors newbie

    Aug 13, 2008
    same thing happened to me. anyone know if this is covered by applecare?
  5. Sky Blue Guest

    Sky Blue

    Jan 8, 2005
    The problem could be the hard drive, or it could be fixed with a reinstall. Try reinstalling the OS first from the restore media.

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