Please help me decipher panic report

Discussion in 'MacBook Pro' started by thomas223, Feb 17, 2017.

  1. thomas223 macrumors member

    Joined:
    Nov 29, 2011
    #1
    Hi, my 2013 Macbook Pro 15 with El Capitan freezes and crashes every now and then. Could someone please help me decipher the cause of the problem. Crashed whilst safari was playing a fullscreen youtube video (html5, no flash installed).

    The panic report:



    Fri Feb 17 19:46:06 2017

    *** Panic Report ***
    panic(cpu 2 caller 0xffffff8001dce6fa): Kernel trap at 0xffffff8001ee2bec, type 13=general protection, registers:
    CR0: 0x000000008001003b, CR2: 0x0000000114edc000, CR3: 0x00000000027ee001, CR4: 0x00000000001627e0
    RAX: 0xffffff8023a9d240, RBX: 0xfbffff81e3389db0, RCX: 0x0000000000000000, RDX: 0x0000000000000000
    RSP: 0xffffff91ef6e3c50, RBP: 0xffffff91ef6e3c70, RSI: 0x0000000000000002, RDI: 0xfbffff81e3389db0
    R8: 0x0000000000000000, R9: 0x0000000000000001, R10: 0xffffff80024e0b78, R11: 0x000000000000000b
    R12: 0xfbffff81e3389db0, R13: 0x0000000000000005, R14: 0xffffff80220b7d40, R15: 0xffffff9205861060
    RFL: 0x0000000000010286, RIP: 0xffffff8001ee2bec, CS: 0x0000000000000008, SS: 0x0000000000000010
    Fault CR2: 0x0000000114edc000, Error code: 0x0000000000000000, Fault CPU: 0x2, PL: 1

    Backtrace (CPU 2), Frame : Return Address
    0xffffff81e1f0cdf0 : 0xffffff8001cdab52
    0xffffff81e1f0ce70 : 0xffffff8001dce6fa
    0xffffff81e1f0d050 : 0xffffff8001dec563
    0xffffff81e1f0d070 : 0xffffff8001ee2bec
    0xffffff91ef6e3c70 : 0xffffff8001f311ad
    0xffffff91ef6e3d10 : 0xffffff8001f2f65b
    0xffffff91ef6e3d80 : 0xffffff800213154c
    0xffffff91ef6e3dd0 : 0xffffff8002128250
    0xffffff91ef6e3ec0 : 0xffffff8001f0feed
    0xffffff91ef6e3ee0 : 0xffffff8001efa0b4
    0xffffff91ef6e3f50 : 0xffffff8001f04ea7
    0xffffff91ef6e3f60 : 0xffffff8002228701
    0xffffff91ef6e3fb0 : 0xffffff8001decd66

    BSD process name corresponding to current thread: launchd

    Mac OS version:
    15G31

    Kernel version:
    Darwin Kernel Version 15.6.0: Thu Jun 23 18:25:34 PDT 2016; root:xnu-3248.60.10~1/RELEASE_X86_64
    Kernel UUID: B5AA8E3E-65B6-3D0E-867B-8DCCF81E536C
    Kernel slide: 0x0000000001a00000
    Kernel text base: 0xffffff8001c00000
    __HIB text base: 0xffffff8001b00000
    System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663)

    System uptime in nanoseconds: 2881542830810
    last loaded kext at 424406312762: com.apple.filesystems.smbfs 3.0.1 (addr 0xffffff7f84c76000, size 409600)
    last unloaded kext at 639655283915: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f84278000, size 40960)
    loaded kexts:
    com.apple.filesystems.smbfs 3.0.1
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AudioAUUC 1.70
    com.apple.driver.AGPM 110.22.0
    com.apple.driver.ApplePlatformEnabler 2.6.0d0
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.AppleGraphicsDevicePolicy 3.12.7
    com.apple.driver.AppleHDA 274.12
    com.apple.driver.AppleUpstreamUserClient 3.6.1
    com.apple.driver.pmtelemetry 1
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.GeForce 10.1.0
    com.apple.driver.AppleIntelHD5000Graphics 10.1.4
    com.apple.iokit.IOBluetoothSerialManager 4.4.6f1
    com.apple.driver.AppleThunderboltIP 3.0.8
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleHV 1
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.6f1
    com.apple.driver.AppleLPC 3.1
    com.apple.driver.AppleCameraInterface 5.46.0
    com.apple.driver.AppleSMCLMU 208
    com.apple.driver.AppleMuxControl 3.12.8
    com.apple.driver.AppleIntelFramebufferAzul 10.1.4
    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
    com.apple.driver.AppleMCCSControl 1.2.13
    com.apple.driver.AppleUSBTCButtons 245.4
    com.apple.driver.AppleUSBCardReader 3.7.1
    com.apple.driver.AppleUSBTCKeyboard 245.4
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
    com.apple.BootCache 38
    com.apple.iokit.IOAHCIBlockStorage 2.8.5
    com.apple.driver.AppleAHCIPort 3.1.8
    com.apple.driver.AirPort.Brcm4360 1040.1.1a6
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleACPIButtons 4.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 4.0
    com.apple.driver.AppleAPIC 1.7
    com.apple.nke.applicationfirewall 163
    com.apple.security.quarantine 3
    com.apple.security.TMSafetyNet 8
    com.apple.kext.triggers 1.0
    com.apple.driver.DspFuncLib 274.12
    com.apple.kext.OSvKernDSPLib 525
    com.apple.nvidia.driver.NVDAGK100Hal 10.1.0
    com.apple.nvidia.driver.NVDAResman 10.1.0
    com.apple.iokit.IOSurface 108.2.3
    com.apple.iokit.IOSerialFamily 11
    com.apple.driver.CoreCaptureResponder 1
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.6f1
    com.apple.iokit.IOBluetoothFamily 4.4.6f1
    com.apple.driver.AppleHDAController 274.12
    com.apple.iokit.IOHDAFamily 274.12
    com.apple.iokit.IOAudioFamily 204.4
    com.apple.vecLib.kext 1.2.0
    com.apple.driver.AppleBacklightExpert 1.1.0
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.driver.AppleGraphicsControl 3.12.8
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.IOPlatformPluginFamily 6.0.0d7
    com.apple.AppleGraphicsDeviceControl 3.12.8
    com.apple.iokit.IOAcceleratorFamily2 205.11
    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
    com.apple.driver.AppleSMC 3.1.9
    com.apple.driver.AppleSMBusController 1.0.14d1
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7
    com.apple.iokit.IOUSBMassStorageDriver 1.0.0
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
    com.apple.driver.AppleUSBMultitouch 250.5
    com.apple.iokit.IOUSBHIDDriver 900.4.1
    com.apple.driver.usb.networking 5.0.0
    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
    com.apple.driver.usb.AppleUSBHub 1.0.1
    com.apple.driver.CoreStorage 517.50.1
    com.apple.iokit.IOAHCIFamily 2.8.1
    com.apple.driver.AppleThunderboltDPInAdapter 4.1.3
    com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3
    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
    com.apple.driver.AppleThunderboltNHI 4.0.4
    com.apple.iokit.IOThunderboltFamily 6.0.2
    com.apple.iokit.IO80211Family 1110.26
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.driver.corecapture 1.0.4
    com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1
    com.apple.driver.usb.AppleUSBXHCI 1.0.1
    com.apple.iokit.IOUSBFamily 900.4.1
    com.apple.iokit.IOUSBHostFamily 1.0.1
    com.apple.driver.AppleUSBHostMergeProperties 1.0.1
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.DiskImages 417.4
    com.apple.iokit.IOStorageFamily 2.1
    com.apple.iokit.IOReportFamily 31
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 4.0
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.Libm 1
    com.apple.kec.pthread 1
    com.apple.kec.corecrypto 1.0
    Model: MacBookPro11,3, BootROM MBP112.0138.B18, 4 processors, Intel Core i7, 2,3 GHz, 16 GB, SMC 2.19f12
    Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
    Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, -
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, -
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)
    Bluetooth: Version 4.4.6f1 17910, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD SM0512F, 500,28 GB
    USB Device: USB 3.0 Bus
    USB Device: Card Reader
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1
     
  2. Calby macrumors 6502

    Calby

    Joined:
    Dec 30, 2015
    Location:
    Sweden, Gävle
    #2
    It's hard to say, but can you download etrcheck and run it and then publich the log here?

    Any newly installed drivers or plugins?
     
  3. thomas223 thread starter macrumors member

    Joined:
    Nov 29, 2011
    #3
    Hi, sure, thanks for the help. No new drivers or plugins. Clean install with only Battery health, Vox and black magic disk speed test installed from the app store.

    EtreCheck report:
    EtreCheck version: 3.1.5 (343)

    Report generated 2017-02-17 20:17:21

    Download EtreCheck from https://etrecheck.com

    Runtime 1:30

    Performance: Excellent



    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.



    Problem: Computer is restarting



    Hardware Information:

    MacBook Pro (Retina, 15-inch, Late 2013)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro11,3

    1 2,3 GHz Intel Core i7 (i7-4850HQ) CPU: 4-core

    16 GB RAM Not upgradeable

    BANK 0/DIMM0

    8 GB DDR3 1600 MHz ok

    BANK 1/DIMM0

    8 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless: en0: 802.11 a/b/g/n/ac

    Battery: Health = Normal - Cycle count = 282


    Video Information:

    Intel Iris Pro

    NVIDIA GeForce GT 750M - VRAM: 2048 MB

    Color LCD 3840 x 2400


    System Software:

    OS X El Capitan 10.11.6 (15G31) - Time since boot: less than an hour


    Disk Information:

    APPLE SSD SM0512F disk0 : (500,28 GB) (Solid State - TRIM: Yes)

    [Show SMART report]

    EFI (disk0s1) <not mounted> : 210 MB

    Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

    MacOS (disk1) / [Startup]: 499.05 GB (477.09 GB free)

    Core Storage: disk0s2 499.42 GB Online


    USB Information:

    Apple Inc. Apple Internal Keyboard / Trackpad

    Apple Inc. BRCM20702 Hub

    Apple Inc. Bluetooth USB Host Controller


    Thunderbolt Information:

    Apple Inc. thunderbolt_bus


    Gatekeeper:

    Mac App Store and identified developers


    System Launch Agents:

    [not loaded] 7 Apple tasks

    [loaded] 162 Apple tasks

    [running] 69 Apple tasks


    System Launch Daemons:

    [not loaded] 47 Apple tasks

    [loaded] 156 Apple tasks

    [running] 87 Apple tasks


    Internet Plug-ins:

    Default Browser: 601 - SDK 10.11 (2016-07-09)

    QuickTime Plugin: 7.7.3 (2016-07-09)



    3rd Party Preference Panes:

    None


    Time Machine:

    Time Machine not configured!



    Top Processes by CPU:

    5% WindowServer

    2% kernel_task

    2% fontd

    0% cloudpaird


    Top Processes by Memory:

    834 MB kernel_task

    328 MB com.apple.WebKit.WebContent(2)

    262 MB WindowServer

    197 MB mdworker(12)

    164 MB Dock


    Virtual Memory Information:

    12.94 GB Available RAM

    11.09 GB Free RAM

    3.06 GB Used RAM

    1.86 GB Cached files

    0 B Swap Used


    Diagnostics Information:

    Feb 17, 2017, 07:46:06 PM Self test - passed

    Feb 17, 2017, 07:46:06 PM /Library/Logs/DiagnosticReports/Kernel_2017-02-17-194606_[redacted].panic [Details]

    Feb 16, 2017, 09:11:49 AM /Library/Logs/DiagnosticReports/quicklookd_2017-02-16-091149_[redacted].crash

    /System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd.app/Contents/MacOS/quicklookd
     
  4. Calby macrumors 6502

    Calby

    Joined:
    Dec 30, 2015
    Location:
    Sweden, Gävle
    #4
    What's that?

    Other then that I could not see any issues, but you have panics and crashes.

    Have you tried smc and nvram reset?
    Have you tried apples own hardware diagnostic?
    When you boot your computer hold down the D key.
    And have the charger plugged in to your computer.

    If that don't show anything I do recommend you to try this:

    To check if your ram are bad you can run memtest86 on a USB stick then you boot from the USB stick and run memtest86 during a night, I do recommend that you run it for 10-12h.
    If your memory / ram is damage then it I'll show.

    Here you can download memtest86 for free from here:
    http://www.memtest86.com/

    Only thing you need is a USB stick.
    You choose to boot from the stick trough holding down the alt key on your keyboard when you start / booting your computer.
     
  5. thomas223 thread starter macrumors member

    Joined:
    Nov 29, 2011
    #5
    Hi, thanks for the help, forgot to update the thread. I ran all the hardware checks and they came back with no issues. Reset the smc and pram last week and no crashes since then, so problem solved. Thanks for the help!
     

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