So, I go to update my iPod and SOMEHOW all my music gets deleted.... which is a bitch but I'm like.. well it's old.. I'll just reupload it all. But now, when I connect it to do that, iTunes says I need to restore factory settings. Grumble grumble. So I put the software in, get the iPod software updater window open.. and I click restore to factory settings. Instead of a progress bar, I get that spinning color pinwheel, you know, the frustrating one. It's been an hour, no progress. any help would be amazing.