PLEASE HELP! QuickSilver Dual 1Ghz wont turn on!

[3777]

Originally posted by verbose101
What a great service!

Timeline...

• Contacted them on Saturday (24/8/02), only a few mins to get to speak to someone, they arranged next working day collection, in this case Tuesday because of the bankholiday.
• Collected yesterday (27/8/02) @ 14:05.
• Call at 12:00 noon today (28/8/02) saying that I'd been fixed.
• Should be back here 2moro morning! (29/8/02).

It is my first experiance of using Applecare, and I am very impressed!

I've had that happem to me 100 times with my iMac Dv after installing extra memory or a new OS, it's always been that the power cord was loose because I move the computer aroung a litte when I do those things. I hope you really checked out the system and didn't immediately call Apple care and have them pick up your system just because something like your power cable was loose...... but that's probably why they "fixed" it so soon........lol

 

[edesignuk]

Originally posted by 3777



I've had that happem to me 100 times with my iMac Dv after installing extra memory or a new OS, it's always been that the power cord was loose because I move the computer aroung a litte when I do those things. I hope you really checked out the system and didn't immediately call Apple care and have them pick up your system just because something like your power cable was loose...... but that's probably why they "fixed" it so soon........lol

I'm not stupid!
I tried the Mac with different power cables on different power outlets on both the the Saturday when it origionally went wrong and again on Monday, FYI they have replaced the logic borad.
And no hardware had been changed/added/moved before the failure.

 

[edesignuk]

Wooohoooo! It's back and I'm on it now.
It arrived back at around 14:20, so the entire fix from Apple took almost exactly 48hrs, from the pint of collection to it being returned, oustanding!
At last I can catch up with the rest of you and start playing with Jag

 

[3rdpath]

wow

thats incredibly fast...very few companies provide that type of customer support...

did they say what the problem was?

just curious.

 

[edesignuk]

Re: wow

Originally posted by 3rdpath
did they say what the problem was?

The logic board was replaced.