Please Help [startup problems]

Discussion in 'Mac Basics and Help' started by xjx, Jul 14, 2008.

  1. xjx macrumors newbie

    Jul 14, 2008
    Please help, my macbook wont load, I get the grey screen the apple in the middle and the busy circle underneath and thats where it sticks , your help would be appreciated thanks :)..Julie
  2. merl1n macrumors 65816


    Mar 30, 2008
    New Jersey, USA
    First thing to check is to whether the Mac sees your internal drive.

    Reboot and immediately hold down the option key. Keep holding until you get the blue screen showing bootable volumes. If you see your internal drive, that's a good sign. If you don't see it, it may have died.

    Next boot off of the DVD that came with your Mac. After you select English stop there. Go to the Utilities menu and select Disk Utility.

    Look on the left column. Does it see the physical drive? Does it see the MacOS volume beneath it?

    Report back.

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