Please help with son's iphone 5s

[levgram]

I don't know how iphones work but my son dropped his 5 s and cracked the screen. now we can't get into it, the password function does not work, and he wants to save his data before getting a new iphone so he can put it on the new one.

1 - is there a way to get into the phone to save the data given that we can't get passed the password question?
2 - once inside, if we can get in, how do we save the data - easiest way please. I am a novice at best.

thank you so much

 

[Weaselboy]

Even with the screen locked, you should be able to attach it to a computer with a USB cable and use iTunes to do a manual backup to get the data off of there.

 

[hellala]

I don't know how iphones work but my son dropped his 5 s and cracked the screen. now we can't get into it, the password function does not work, and he wants to save his data before getting a new iphone so he can put it on the new one.

1 - is there a way to get into the phone to save the data given that we can't get passed the password question?
2 - once inside, if we can get in, how do we save the data - easiest way please. I am a novice at best.

thank you so much

Does he have icloud setup on his phone? If so, no worries. Icloud back his data up automatically

 

[C DM]

Even with the screen locked, you should be able to attach it to a computer with a USB cable and use iTunes to do a manual backup to get the data off of there.

That's pretty much the best solution.