Please help with son's iphone 5s

Discussion in 'iPhone Tips, Help and Troubleshooting' started by levgram, May 31, 2014.

  1. levgram macrumors newbie

    Joined:
    Aug 8, 2010
    #1
    I don't know how iphones work but my son dropped his 5 s and cracked the screen. now we can't get into it, the password function does not work, and he wants to save his data before getting a new iphone so he can put it on the new one.

    1 - is there a way to get into the phone to save the data given that we can't get passed the password question?
    2 - once inside, if we can get in, how do we save the data - easiest way please. I am a novice at best.

    thank you so much
     
  2. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #2
    Even with the screen locked, you should be able to attach it to a computer with a USB cable and use iTunes to do a manual backup to get the data off of there.
     
  3. hellala macrumors newbie

    Joined:
    Sep 15, 2013
    #3
    Does he have icloud setup on his phone? If so, no worries. Icloud back his data up automatically
     
  4. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #4
    That's pretty much the best solution.
     

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