Please help with son's iphone 5s

Discussion in 'iPhone Tips, Help and Troubleshooting' started by levgram, May 31, 2014.

  1. levgram macrumors newbie

    Aug 8, 2010
    I don't know how iphones work but my son dropped his 5 s and cracked the screen. now we can't get into it, the password function does not work, and he wants to save his data before getting a new iphone so he can put it on the new one.

    1 - is there a way to get into the phone to save the data given that we can't get passed the password question?
    2 - once inside, if we can get in, how do we save the data - easiest way please. I am a novice at best.

    thank you so much
  2. Weaselboy Moderator


    Staff Member

    Jan 23, 2005
    Even with the screen locked, you should be able to attach it to a computer with a USB cable and use iTunes to do a manual backup to get the data off of there.
  3. hellala macrumors newbie

    Sep 15, 2013
    Does he have icloud setup on his phone? If so, no worries. Icloud back his data up automatically
  4. C DM macrumors Sandy Bridge

    Oct 17, 2011
    That's pretty much the best solution.

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