I don't think the retail employees are to blame. Sure, there's a lot of FUD in the forum, and perhaps some of the employees are not telling you the truth (although I think this is the case far less often than this discussion might imply). Let me assure you: the Apple Store employees only want to make you happy. Their only job is to sell you a computer and make you happy about the purchase. Everyone here already wants to buy - so all the employees want or need to do is make us happy. Now that being said they are of course human and perhaps prone to say somethings they shouldn't in the face of the being asked questions they don't know the answers to over and over, in more and more intense (and if some of the posts on the forum are any indication threatening) manners. Thus, the real problem is that everybody wants one and the Apple Stores are being kept completely in the dark as to when everyone can get one. It is a problem that the stores do not get any indication of when their stocks will ship and be received. If Apple is going to play the hype card and build up so much demand, they need to make sure that they have good systems in place to meet the demand or at least supply solid information when that is not possible. If you feel it worthwhile and necessary to submit feedback to Apple, I encourage you to focus on this as your complaint, and not any incidents or anecdotes from Apple Store employees who are not doubt doing their best to make due with nothing to go on. In my view, it is this lack of information that is a failure on Apple's part, and anything else is just mud in the water.