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Apple_Robert

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Original poster
Sep 21, 2012
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In a van down by the river
Anyone else having trouble with Plex audio playback on 4K Apple TV randomly stopping while the video continues? Ever since updating to TVOS 17, I seem to have this problem albeit not with every show. I have reset the my Apple TV, as well as set up as new. The bedroom Apple TV is still on TVOS 16.6 and doesn't have this problem.
 
Any difference in the encoding codec for the videos that play vs the videos that drop the audio?

Personally have never seen this problem.
 
I am having this exact issue, and around the same timing as you; I’m also on tvOS 17.0. For me the problem happens when I try to pause (audio stops but video continues); or some files will start playback with no audio to begin with.

I don’t know much about encoding… but interestingly if I change the playback quality from Play Original Quality to Convert to 1080P HD, the problem goes away entirely. However, quite annoying to have to do this for every video…
 
For what it is worth, I have had no such issue with Infuse running x265 material from Plex Server, so it appears to be a Plex client issue.
 
Has anyone been able to work this out? Every movie I play from Plex now has the audio cut out after a few minutes. All other apps still have sound. I’ve got this issue on two Apple TVs - 1 connected to two stereo HomePods and the other connected to a Sonos 7.1 system.

Really frustrating
 
Has anyone been able to work this out? Every movie I play from Plex now has the audio cut out after a few minutes. All other apps still have sound. I’ve got this issue on two Apple TVs - 1 connected to two stereo HomePods and the other connected to a Sonos 7.1 system.

Really frustrating
I reinstalled Plex on my Synology NAS (along with Infuse) and replaced some problematic show files and things are back to normal for me (thus far).

Make sure you are running the lastest Plex release. You may have to go the route I did. If using an Apple TV, make sure you have match content enabled etc. I have read several posts online of people having your same problem.
 
I reverted to the older audio engine in the Apple TV Plex app settings, and it solved the problem of the audio dropping out when using my two HomePod minis.
 
There are multiple threads about audio drop issues and tvOS 17... particularly involving eArc flows of audio through TVs to sound systems. I've seen enough varying situation posts to believe there is probably something buggy (new) in tvOS 17. This is definitely not an isolated issue.

OP, if you are able (and this guess applies), perhaps try re-wiring the audio flow from AppleTV to TV to soundbar/amp/receiver to AppleTV to soundbar/amp/receiver to TV. Of course, this can't necessarily work for everyone, particularly soundbar people with only a single HDMI input for eArc.

If your TV happens to be a Samsung TV, there are at least a few threads specifically singling out these kinds of audio issues when flowing sound through Samsung TVs. It think the want there is to fault Samsung but the variety of models and that all was fine before tvOS 17 doesn't rule out AppleTV and/or tvOS itself.

If you have another source of A/V, I suggest temporarily connecting it through the same cable used with your AppleTV to see if Audio will be fine from the other source(s)... even better if you can play the very same kinds & formats of video. That would help narrow this in on AppleTV or tvOS by ruling out the usual "blame everything else first" help.

If a specific video or two ALWAYS has audio issues, copy it to a drive and then use a audio source (Mac?) able to play from that drive through the same cable connection used by the AppleTV. If it plays fine that way, think about the only variables that are still different.
 
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Going back to "old audio" resolved this for me, tvOS 17 and Plex. Haven't tested not using old audio on 17.5 yet.
 
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