PLZ HELP!!!__________Refurb. 2.6 MacBook Pro listed as 2.4 on apple website

Discussion in 'MacBook Pro' started by stewart1244, May 31, 2008.

  1. stewart1244 macrumors newbie

    Joined:
    Dec 4, 2007
    Location:
    NYC
    #1
    here's the problem:

    i've purchased a refurb. 2.6 Ghz MacBook Pro (Santa Rosa) 17" glossy screen from Apple, when i tried to register my MBP using the serial number, Apple recognizes the serial number but, they have it listed as a 2.4 GHz.

    System Profiler says my machine is a 2.6 Ghz
    GeekBench also recognizes my MBP as a 2.6 Ghz

    I'm 100% positive my MPB has a 2.6 Ghz processor, but why does apple has it listed as a 2.4 Ghz machine?? I did some poking around online but so far i haven't found the answer to my problem.

    Im still under apple warranty, but im no longer under phone support, I wanna buy applecare but first I need to fix this problem. If anybody has the solution to this weird scenario please reply, thanks a lot apple forum !!!! :cool::cool::cool:
     
  2. techlover828 macrumors 68020

    techlover828

    Joined:
    Jun 28, 2007
    #2
    on that warranty page there's a way to report incorrect information. No need for all of the underscores btw.
     
  3. thechidz macrumors 68000

    thechidz

    Joined:
    Jul 25, 2007
    Location:
    New York City
    #3
    probably because the 2.6 was an upgrade BTO option on the SR MBP.
     
  4. Eric Lewis macrumors 68020

    Eric Lewis

    Joined:
    Feb 4, 2007
    Location:
    CANADA? eh?
  5. stewart1244 thread starter macrumors newbie

    Joined:
    Dec 4, 2007
    Location:
    NYC
    #5
    on apple's support coverage page : http://www.apple.com/support/service/help/warrantycheck/

    there's this option: My serial number was not recognized.

    apple has recognized my serial number, so that aint the problem, the prob is that apple recognizes my MBP as a 2.4 Ghz

    u mean they upgraded a MBP 2.4 Ghz processor to a 2.6 Ghz ?
     
  6. nick9191 macrumors 68040

    Joined:
    Feb 17, 2008
    Location:
    Britain
    #6
    Right, the Santa Rosa Macbook Pro 17" (Summer 07- Feb 08) was 2.4ghz, but you could do a Build To Order on it for a 2.6. And your refurbished MBP is someone who did a 2.6ghz BTO on the 2.4ghz Macbook Pro. Which is why it is recognised as a 2.4.
     
  7. stewart1244 thread starter macrumors newbie

    Joined:
    Dec 4, 2007
    Location:
    NYC
    #7
    gotcha !!! i think i need to contact apple about this matter , thanks dude
     
  8. georgeoommen macrumors regular

    Joined:
    Apr 12, 2007
    #8
    correct me if i;m wrong, but i thought BTO notebooks could not be returned.. well not for a refund atleast..
     
  9. duffyanneal macrumors 6502a

    duffyanneal

    Joined:
    Feb 5, 2008
    Location:
    NYC
    #9
    I've heard of people sending machines in for repair and receiving an upgraded CPU. Maybe your machine was returned, repaired (with the upgraded CPU), and sold as refurbished.
     
  10. thechidz macrumors 68000

    thechidz

    Joined:
    Jul 25, 2007
    Location:
    New York City
    #10
    this sounds like the most likely scenario..
     
  11. shoppy macrumors 6502a

    Joined:
    Mar 4, 2007
    Location:
    Hants
    #11
    Off course you can return BTo machines. I returned my first 17" 2.6 high res as the hinge was faulty. I recently returned a 15" 2.6 glossy.
     
  12. nick9191 macrumors 68040

    Joined:
    Feb 17, 2008
    Location:
    Britain
    #12
    You can return them if they don't work :rolleyes: You can't return them just because you want your money back.
     
  13. agentphish macrumors 65816

    agentphish

    Joined:
    Sep 7, 2004
    #13
    Hey, look at it this way, maybe you got something you were not expecting! A free speed bump!
     
  14. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #14
    It's not like he paid for a 2.4 and got a 2.6; he paid that that 2.6

    If he takes it in for warranty, they may replace it with a 2.4; I don't think that would work out.
     

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