Polar H7 hr monitor not compatible iOS 11

Discussion in 'iOS 11' started by iMcCoy, Sep 23, 2017.

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  1. iMcCoy macrumors newbie

    Joined:
    Oct 24, 2011
    Location:
    NYC
    #1
    Hi, since upgrading to iOS 11 I cannot connect my polar to my iPhone. No word back from polar support. It was working fine before upgrading. It did not show as a paired device after phone restarted & now will not “see” the H7 in spite of resetting it. Anyone else have this issue or advice? Thanks!
     
  2. jzamoras macrumors member

    jzamoras

    Joined:
    Jan 14, 2017
    #2
    I switched to xiaomi mi band 2 and it is working great.
     
  3. richpjr macrumors 68040

    richpjr

    Joined:
    May 9, 2006
    #3
    I just tried it and it is working fine using the Polar strap.
     
  4. iMcCoy thread starter macrumors newbie

    Joined:
    Oct 24, 2011
    Location:
    NYC
    #4
    Thanks. Maybe I’ll have to try it again.
     
  5. vansover macrumors newbie

    vansover

    Joined:
    Oct 21, 2017
    #5
    Had the same issue: Polar H7 stopped working after upgrading to iOS11.
    Restarting the phone and re-pairing made it work again.
    However, it is still "strange:" when looking in the list of BT devices on the phone, the little (i) button (used to "Forget" devices") no longer appears next to Polar. So...not sure I can un-pair it now :)

    I have to admit that the Polar H7 never worked too smoothly with my iPhone (since day 1, well before iOS11). It always needed a "ceremony" of "forget-and-re-pair' to start working. So I feel that the implementation of the BT stack there was never too "optimal..."
     
  6. greg92673 macrumors newbie

    Joined:
    Mar 19, 2018
    #6
    FIXED IT hey all, this is my first post here so here goes. I have a Polar H7 and iPhone X iOS 11.2.6. H7 heart rate hasn't been showing up in Apple Health for months (even back to my iPhone 7). I also use Runkeeper and Polar Beat. H7 heart rate shows up fine in both Runkeeper and Polar Beat. Spent over an hour on chat with Apple today and made no progress. Although not a techie, I was able to fix my problem by deleting both Runkeeper and Polar Beat. Heart rate from H7 immediately showed up in Apple Health. Reloaded Runkeeper and now it shows up fine in both Runkeeper and Apple Health! I hope this helps someone. How frustrating.
     

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5 September 23, 2017