Poll: Laptop Defect Rate - online vs. retail

Discussion in 'MacBook Pro' started by xpovos, Nov 29, 2007.


Was your laptop defect-free on the first try?

  1. MBP, online, no problems

    8 vote(s)
  2. MBP, online, one or more problems

    5 vote(s)
  3. MBP, in-store, no problems

    5 vote(s)
  4. MBP, in-store, one or more problems

    5 vote(s)
  5. MB, online, no problems

    5 vote(s)
  6. MB, online, one or more problems

    4 vote(s)
  7. MB, in-store, no problems

    2 vote(s)
  8. MB, in-store, one or more problems

    1 vote(s)
  1. xpovos macrumors 6502a


    Jun 7, 2007
    Nearly every Apple product I've bought at an Apple retail store has been defective in some way or another. This includes multiple Apple laptops, some iMacs, some iPods, and a few accessories. But the majority of Apple products I've bought online have been defect-free. I suspect that my incredibly bad luck with the Apple stores is just a fluke, but I'm curious to know what others' experiences have been. Since I may be considering a new laptop after January, I'm interested in focusing on those.

    Regarding your most recent MacBook or MacBook Pro purchase, was the unit completely problem-free on the first try, or did you have to do one or more exchanges to get it right?

    Thanks in advance.
  2. mrwizardno2 macrumors 6502a


    Jun 19, 2007
    Columbus, OH
    I've recently purchased 3 laptops, two (MBP, blackbook) from the retail store, and a refurb from online (white macbook)... all without any issues.

    My previous mac mini (2 years ago?ish... not a laptop, but still) was also an in store purchase and never faltered.
  3. Osprey macrumors 6502

    Jun 18, 2007
    In a Galaxy Far, Far Away
    I really didn't have a choice but to buy online because there are no apple stores in my state. Never considered buying from a retail store because I wanted to custom build mine. I was really pleased when I received it and found no issues. Of course I wouldn't have worried about it, if I hadn't read posts on this forum about the defective ones.

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