POLL: Longest time on the phone with Apple Support

How long have you been on the phone with Apple Support?

  • >5 hours. Am still hold now as I type this!

    Votes: 0 0.0%

  • Total voters
    20

neoben

macrumors member
Original poster
Sep 4, 2007
61
0
I just spent 2 hours on the phone with Apple Support, 1:45 of which was being on-hold...

While this seems crazy-long to me, I'm sure there are others with worse experiences, so I thought I'd see who hold the record here for 'longest-time-spent-on-phone' with Apple...

How long were you on the phone? How much of that was on hold?

-Ben

---------------------------------------------------------
neo-fight.tv - {The Weekly Technology Podcast}
 

queshy

macrumors 68040
Apr 2, 2005
3,687
3
After an hour I would surely hang up...who on earth would stay on hold for 5 hours, lol?
 

yg17

macrumors G5
Aug 1, 2004
14,910
2,515
St. Louis, MO
I've never called Apple, but I've waited over 2 hours for a genius bar appointment. Luckily, it was an Apple Store in a mall and I was able to go walk around
 

HLdan

macrumors 603
Aug 22, 2007
6,396
0
I would normally vote but this thread is sorta pointless as every situation over the phone is different for each Mac user.
 

pjarvi

macrumors 65816
Jan 11, 2006
1,287
176
Round Lake, IL
I only have had to call them for the random shutdown issue that occurred with the first MacBooks last year. I think I was on hold for about 5 minutes and the conversation with them took about 20 minutes. They just quickly accepted that mine was suffering from the RSD issue and decided to send a repair box for me to ship it in.

I was surprised to hear a laid-back American voice when I called in. :)
 

SmurfBoxMasta

macrumors 65816
Nov 24, 2005
1,351
0
I'm only really here at night.
3.28 hrs yesterday......courtesy of the newest kitty on da blok :)

real person that actually spoke english but talked to me like I was an idiot: 1hr 25min + on hold >>2hrs = nottazippoclue/no resolution :(

And yea, I'm :mad::eek::mad: as hell too :p, in case anyone was wondering!
 

chas0001

macrumors 6502a
Sep 18, 2006
804
0
Alicante, SPAIN
I was on the phone to apple support for over an hour, but the problem was not mine but theirs.

During a battery replacement scheme, I was to receive 2 new batteries for my Powerbook 12". On a tuesday I had a delivery of batteries. Unfortunately on Wednesday another 2 were delivered. This continued until Friday when I had 8 of them.

Being an honest person I called apple and tried to explain the situation. Getting them to understand was an effort as I was transferred all around the place. I was then told that this could not happen as new batteries are issued when the serial numbers of the old batteries are reported. Anyway to cut a long story short I managed to speak to somebody with at least some intelligence and arranged to send them back, after having to record in the battery boxes that they were new batteries and not the old ones that need to be destroyed. They didn't even say thanks. I should have sold them on ebay.
 

byakuya

macrumors 6502a
Jul 26, 2007
542
0
my longest call with apple care was about 15mins I think.
called apple care about 5 times.
I usually do all the trouble shooting tips before calling apple care so that most of the time the guy at the other end doesn't have any more advice.
I think this is time saving and is the least you can do before calling.
 

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