POLL: Longest time on the phone with Apple Support

Discussion in 'Mac Basics and Help' started by neoben, Nov 1, 2007.

?

How long have you been on the phone with Apple Support?

  1. Wait a moment... you can CALL Apple?

    10.0%
  2. <1 hour. Apple support is always great!

    55.0%
  3. 1-2 hours. Not great, but got it done.

    15.0%
  4. 2-3 hours. Got a coffee 1/2 way through.

    10.0%
  5. 3-4 hours. Had to take the cordless to the potty.

    5.0%
  6. 4-5 hours. Ate snack, conceived child, still on hold!

    5.0%
  7. >5 hours. Am still hold now as I type this!

    0 vote(s)
    0.0%
  1. neoben macrumors member

    Joined:
    Sep 4, 2007
    #1
    I just spent 2 hours on the phone with Apple Support, 1:45 of which was being on-hold...

    While this seems crazy-long to me, I'm sure there are others with worse experiences, so I thought I'd see who hold the record here for 'longest-time-spent-on-phone' with Apple...

    How long were you on the phone? How much of that was on hold?

    -Ben

    ---------------------------------------------------------
    neo-fight.tv - {The Weekly Technology Podcast}
     
  2. queshy macrumors 68040

    queshy

    Joined:
    Apr 2, 2005
    #2
    After an hour I would surely hang up...who on earth would stay on hold for 5 hours, lol?
     
  3. yg17 macrumors G5

    yg17

    Joined:
    Aug 1, 2004
    Location:
    St. Louis, MO
    #3
    I've never called Apple, but I've waited over 2 hours for a genius bar appointment. Luckily, it was an Apple Store in a mall and I was able to go walk around
     
  4. HLdan macrumors 603

    HLdan

    Joined:
    Aug 22, 2007
    #4
    I would normally vote but this thread is sorta pointless as every situation over the phone is different for each Mac user.
     
  5. xUKHCx Administrator emeritus

    xUKHCx

    Joined:
    Jan 15, 2006
    Location:
    The Kop
    #5
    4 hours and 11 minutes to be precise. fond memories.
     
  6. Scarlet Fever macrumors 68040

    Scarlet Fever

    Joined:
    Jul 22, 2005
    Location:
    Bookshop!
    #6
    the longest i've been on is about half an hour!
     
  7. pjarvi macrumors 65816

    pjarvi

    Joined:
    Jan 11, 2006
    Location:
    Round Lake, IL
    #7
    I only have had to call them for the random shutdown issue that occurred with the first MacBooks last year. I think I was on hold for about 5 minutes and the conversation with them took about 20 minutes. They just quickly accepted that mine was suffering from the RSD issue and decided to send a repair box for me to ship it in.

    I was surprised to hear a laid-back American voice when I called in. :)
     
  8. SmurfBoxMasta macrumors 65816

    SmurfBoxMasta

    Joined:
    Nov 24, 2005
    Location:
    I'm only really here at night.
    #8
    3.28 hrs yesterday......courtesy of the newest kitty on da blok :)

    real person that actually spoke english but talked to me like I was an idiot: 1hr 25min + on hold >>2hrs = nottazippoclue/no resolution :(

    And yea, I'm :mad::eek::mad: as hell too :p, in case anyone was wondering!
     
  9. chas0001 macrumors 6502a

    chas0001

    Joined:
    Sep 18, 2006
    Location:
    Alicante, SPAIN
    #9
    I was on the phone to apple support for over an hour, but the problem was not mine but theirs.

    During a battery replacement scheme, I was to receive 2 new batteries for my Powerbook 12". On a tuesday I had a delivery of batteries. Unfortunately on Wednesday another 2 were delivered. This continued until Friday when I had 8 of them.

    Being an honest person I called apple and tried to explain the situation. Getting them to understand was an effort as I was transferred all around the place. I was then told that this could not happen as new batteries are issued when the serial numbers of the old batteries are reported. Anyway to cut a long story short I managed to speak to somebody with at least some intelligence and arranged to send them back, after having to record in the battery boxes that they were new batteries and not the old ones that need to be destroyed. They didn't even say thanks. I should have sold them on ebay.
     
  10. byakuya macrumors 6502a

    byakuya

    Joined:
    Jul 26, 2007
    #10
    my longest call with apple care was about 15mins I think.
    called apple care about 5 times.
    I usually do all the trouble shooting tips before calling apple care so that most of the time the guy at the other end doesn't have any more advice.
    I think this is time saving and is the least you can do before calling.
     

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