I am a big fan of the UniFi networking hardware.
I first came across it opening my business in 2015, I was an early adopter. We have a 4-story, 9,000sqft building built like a faraday cage (120yr old brownstone- brick walls, metal beams, wire mesh in the plaster ceilings, WiFi congested urban area). My biz partner said “well just get a second router from Comcast”. IT companies quoted us like $12,000. It cost me <$1500 + CAT5, few days, and some self-teaching. 8 UAP-AC lites, Switch-24-POE, USG router, and original CloudKey. All since upgraded to newer hardware (+outdoor APs). We have up to 30-35 people with multiple devices, a number of IoT devices, 15 security cameras (not UniFi), etc and it handles it smoothly.
I’ve since installed UniFi in my parents house (+ later Protect), my home, my family’s vacation home + neighboring rental properties (3 houses, 1 network), a few friends home. I also invest in UBNT stock in 2026 which was a solid life decision.
UniFi as a company can be a little frustrating though. Here are some examples:
- Items chronically out of stock
- Their current lineup of PoE switches is inexcusable. They’re expensive yet many of them are only 1/2 PoE and are completely underpowered in terms of wattage.
- The Standard 16-PoE switch is $300, only has 8 PoE, and 42W of power (and a lot of UniFi stuff wants PoE+, the U7 Pro access point can use 10w. 5.25W per PoE port is likely going to be an issue.
- Everytime I login to the web dashboard they’ve totally rearranged the GUI (the constant innovation is nice though).
- Too many similar products and confusing product lines- there’s far too many AP options these days, including super old models. The nomenclature gets too confusing (“Cloud Gateway” express/ultra/max/ultra/fiber vs “Gateway Max”). Why do they sell like 7 cellular routers, many being variations of the same thing?
As much as I’m a fan of UniFi some of there other product lines really frustrate me. UniFi Access should be the perfect access control system but their hardware has massive oversights and they’ve taken years to integrate their other products (Protect, Intercom, SIP phones). They sometimes release products not ready for prime time. UniFi Protect’s software has emerged as a really impressive product… class leading in many respects. The UNVR is an amazing value, yet they’re also selling flash, SSD, and 2.5” HDD recorders that really are not an ideal. But the worst is their cameras are mostly trash, at least compared to quality CCTV cameras… and very expensive considering their deficits. Gotta make money somewhere I suppose?
If you’re just looking for a simple plug and play solution, UniFi really isn’t the ideal choice. For most people it’s overkill features wise. Having a little networking literacy is necessary and definitely helpful, especially to get the most out of UniFi. Back in the day you really need to know what you were doing (though I taught myself). No longer do you need to manually select the antenna 2ghz and 5ghz wifi channels to prevent interference. If you want to mess around with your network or have a large property or deployment, especially one you want hardwired, I’m not sure there’s a better value for money.