Poor 3G Connection

Resist

macrumors 68030
Original poster
Jan 15, 2008
2,897
34
So I've had my 3G iPad since Christmas and never used it with the 3G service. I had an appointment today in which I would be in a waiting room for several hours and knew they didn't have Wifi. So I figured now would be a good time to try the service, then I could watch a Netflix movie or Slingbox my Tivo shows. I picked the $25 2GB option and off I went. To my frustration the 3G connection was terrible at my appointment location, only 1 bar. Couldn't get Slingbox to work, Netflix was slow to load and then wold cut out. Other Internet apps like Maps didn't load and couldn't show my GPS location. Talk about a complete waste of my $25!

Later on as I was in another part of town, I got a stronger connection and everything seemed fine. I'm still angry though, because what's the point of paying for 3G service if the majority of places around town give me a terrible signal? So not happy right now!
 

Resist

macrumors 68030
Original poster
Jan 15, 2008
2,897
34
UPDATE: Called AT&T to complain about the terrible iPad 3G connection and requested my $25 back. I explained that I only used the service not 10 minutes and didn't like how slow it was. First they said I would have to contact my credit card company for a refund, as AT&T can't issue them. I was like.....how is this account any different than my cell phone plan? Are you freaking kidding me! I requested several times to speak to a supervisor and finally they said if I cancelled my service now and didn't activate it for 60 days then AT&T would send me a $25 check. So basically I have to pay the $25 to my credit card company and 2 months later AT&T will get around to giving me my money back. Makes you wonder how much interest AT&T is earning on customers money by doing this throughout the entire country.

WTF is wrong with this company?!
 

Resist

macrumors 68030
Original poster
Jan 15, 2008
2,897
34
So after stewing over this for the last few days I decided to call AT&T again, because having to wait 60 days for my $25 is just to long.

I spoke with a good rep that completely understood my point of view and connected me to their iPad account specialist. This rep said having me wait 60 days for a refund was not right and he immediately processed a refund to my credit card. I should see it no later than 8 days on my account.

Thank you Howie Goreman! And while this doesn't make up for AT&T's terrible 3G coverage in my town, it's nice to know that not everyone working there are idiots.
 

Resist

macrumors 68030
Original poster
Jan 15, 2008
2,897
34
Still haven't received my $25 back from AT&T. I really hate a company who's employees flat out lie to it's customers!
 

Resist

macrumors 68030
Original poster
Jan 15, 2008
2,897
34
Called AT&T back today and of course they have no record of my issue, nor did they no how to contact Howie Goreman. They even said he might work for Apple. I insisted he works at AT&T and that I was not transferred to an Apple rep.

The only thing this rep could do for me was give a $40 credit on my cell phone account. I reluctantly accepted it but complained.

I am so frustrated and unhappy with AT&T!