Had an issue with my new AirPods Pros that required me taking them to an authorised repair agent for assessment. (New Zealand doesnt have a physical Apple Store)
I ended up getting a full replacement. However the replacement unit only came with size L ear tips. However i found that the small size were the best fit for me. But my size Small were on my old pair that I had sent back. Spent an hour on support chat with two different Apple support agents trying to get this issue sorted. Do you think they could? No.
They said that Id have to send the whole AirPods Pro unit back to Apple to be swapped. This is despite the fact you can purchase replacement tips online for a few bucks.
Cant believe how poor their after sales support are these days. My last three interactions have been extremely poor. Back in the day the support was second to none. I remember one time when they forgot to gift wrap an ipad I purchased online as a gift they refunded me the cost of the gift wrap and sent me a free Apple leather folio case. Guess Timmy's apple is all about penny pinching these days.
I ended up getting a full replacement. However the replacement unit only came with size L ear tips. However i found that the small size were the best fit for me. But my size Small were on my old pair that I had sent back. Spent an hour on support chat with two different Apple support agents trying to get this issue sorted. Do you think they could? No.
They said that Id have to send the whole AirPods Pro unit back to Apple to be swapped. This is despite the fact you can purchase replacement tips online for a few bucks.
Cant believe how poor their after sales support are these days. My last three interactions have been extremely poor. Back in the day the support was second to none. I remember one time when they forgot to gift wrap an ipad I purchased online as a gift they refunded me the cost of the gift wrap and sent me a free Apple leather folio case. Guess Timmy's apple is all about penny pinching these days.
