A story and a warning. Specifically, this is for Canadian Apple customers. TLDR at bottom. I just spent about 2 hours on the phone with various support agents attempting to get a (relatively) simple problem resolved. It's just a clicking fan, worn out bearings, whatever's causing it. I went through the motions of explaining the problem, got a case and everything else. Simple fix they told me, just bring it to an authorized Apple service center. Here's the problem: I'm several hours from any Apple service center, which means a fair bit of fuel for a $10 fan repair, which is covered under warranty anyway. So I asked for my other options. They can't send the fan because it's not user replaceable (people don't know how to twist a torx screw?) That's their policy, so I'm fine with it, even if I don't agree. "Ok, so I'll just ship it to you" I said, even though I don't want to be without the computer for that long. Any company I've dealt with in the past will send me a box, postage paid and I pack in the computer and ship it out. "Yaaa.....no" was the response I got. Apple does not have any service depots in Canada. I can ship it to one of their authorized service centers, at my own cost though. So I'm stuck either driving several hours, or paying for shipping for a warranty issue. Now in defence of the service reps, I do understand that their hands are tied, and the nice gentleman on the phone even offered me a free gift from the Apple store to compensate me for my travel/shipping costs, but unfortunately, my car doesn't run on magic mice and bluetooth keyboards. TLDR: Canadian customers in rural areas: you have to pay for warranty support.