iPhone 11 Pro Poor camera on 11 pro max. Video attached

[Newjackboy]

I’ve had my 11 pro max for 6 months. Immediately noticed poor camera focus issues. Called apple support and went thru crap steps of restarting , resetting etc etc. Just left it.

took The attached video. Please let me know if this is normal ? https://streamable.com/i7joho

 

[tripleburst]

Did you try it with better or even lighting? Looks like the contrast/shadow is throwing off the focus.

 

[ActionFigures]

Uhhhh plz don't tell me you've had this issue for 6 months and didn't bother to go get it swapped out lol these phones aren't cheap

 

[The Game 161]

If you had an issue why didn’t you get a replacement in your return window?

 

[dooku77]

It looks like it’s aggressively hunting. Have you tried this same video in brighter light? I had an old sigma dslr lens that would constantly hunt and not focus. It was a hardware issue. Might be happening here. Apple won’t replace it?

 

[dwellselectric]

You have a one year warranty on the phone. Bring it to an Apple store they with either fix it or replace it for free

 

[Newjackboy]

Thank for replies. Yes I had this issue from day 1, when trying to take a close up photo in poor lighting (but flash did not help). I have a recorded case with apple support from Last year. Did a whole raft of remote diagnostics but when they started going on about resetting your phone as new- I knew that was crap advice.

I have the whole first year to take in for service. My question is whether this is actually normal? Or I just have a lemon camera?

 

[akash.nu]

Thank for replies. Yes I had this issue from day 1, when trying to take a close up photo in poor lighting (but flash did not help). I have a recorded case with apple support from Last year. Did a whole raft of remote diagnostics but when they started going on about resetting your phone as new- I knew that was crap advice.

I have the whole first year to take in for service. My question is whether this is actually normal? Or I just have a lemon camera?

Even to get a replacement you’ll need to set it up as new at least once to rule out software issues. That falls under standard diagnosis. I suggest you actually do it and see if it fixes, if not then contact Apple for a replacement / repair.

And no, that’s not normal.

 

[MrInquestador]

I’ve had my 11 pro max for 6 months. Immediately noticed poor camera focus issues. Called apple support and went thru crap steps of restarting , resetting etc etc. Just left it.

took The attached video. Please let me know if this is normal ? https://streamable.com/i7joho

Never had problem with all the iPhones I've had when it comes to auto-focus. This ain't Samsung S20 Ultra.