Hey guys, The other day I took my 16GB White iPhone out of its case for the first time in weeks and found two cracks in the side of the plastic. Having read about this problem online, I figured that I would call AppleCare to see about getting my phone fixed/replaced. I called the number because I go to school in Vermont, where there are no Apple Stores. On Tuesday night (10/28), I went through the procedure and I was presented with two options: a) send my phone in for repair and be without a phone for 3-5 days, or b) pay $29 for an "advance replacement," wait for that, then ship my cracked iPhone back. I made the decision that paying $29 would be easier than being without a phone for 3-5 days, so decided to go with that option. This morning (Thursday, 10/30), I got the package from Apple. I opened it up and found a first generation 8GB iPhone with "AppleCare Service" engraved on the back. Clearly, there was a mix up. I called Apple and explained the situation. Long story short: I spent two and a half hours today on the phone with AppleCare representatives. I've talked to five different people at varying levels of the management chain and nothing got done. I was told that I need to return the incorrect replacement phone (they were very very stern about that) and that they would re-process the "advance replacement" order with the $29 fee waived. Sounds good to me... They asked for a card number (so that they could put a $499 temporary hold on my card for the second time this week... btw, the first one dropped almost instantly ... which makes no sense), which was inexplicably denied. They told me to call my bank and see if there was some sort of daily limit. I called the bank, had everything re-set, and called Apple. It was again denied, so I called Bank of America back and they said that it had to be an error on Apple's part. I called Apple again. The issue was escalated and I was told there is nothing they can do. All I want is my advance replacement for a 16GB white iPhone. Unfortunately, there are no Apple Stores in Vermont (as I mentioned earlier)... so I'm stuck with either a) being without a phone for 3-5 days or b) walking around with a defective iPhone (sure, the iPhone works... but I was sold a defective product). I rifled off an e-mail to email@example.com, but I doubt anything will come of that. Just thought I'd share and see if anybody had any ideas.