When I go to my local Apple store, Ardmore, I'm never offered help. They don't even pretend to be interested in helping me. I had an appointment for the Genius bar last Sunday at 3:20 they didn't help me until 3:42 at sat at the bar, ignored, for 22 minutes before I had to pretty much beg for someone to help me because they guy that they said would help me refused to take 5 steps over to me. The King of Prussia store however, is very helpful. Someone always says something to me when I walk in and I'm usually questioned every few minutes by an employee who happens to walk by. My only complaint with them is that a Genius told me my out of warranty repair would be free and it in fact wasn't. But after speaking with the manager I was allowed to get it for free. At the Ardmore store, the only time people came over to me is when I walked to the cashier to buy a Macbook Pro and three other guys came over to make sure I didn't run off with it even though I had already paid for it.