iPod touch Poor WiFi persistency

[Snear]

My iPod Touch 5th gen drops WiFi randomly, even while I'm actively using the Internet on it. I know it's not the router, because the Xbox connection never drops while using WiFi.

It's really simple to fix. I just open up Settings on the iPod and go into the WiFi settings. It shows no networks, but soon picks up my router and reconnects. It's a real pain to have to open up Settings every 5-10 minutes just because the WiFi won't stay connected.

I've been using the iPod since Christmas, and it worked fine the first few months, but this problem recently cropped up out of nowhere. Does anyone have any suggestions to fix this? I've tried all the obvious things like changing the router settings, but it doesn't seem like that's the problem. I have a feeling it's the iPod itself that needs to be sorted out.

Thanks in advance.

 

[RadDave]

Hi Snear - just a few suggestions to try, plus you might want to provide information on the iPod's model & iOS installed: 1) What do you do in settings - the usually recommendation is to 'forget the network'; 2) Have you done a 'Restart' or a 'Reset' on the device? 3) Does the iPod work well using other Wi-Fi networks (e.g. coffee shop 'hotspot')? and 4) Have you 'power recycled' your modem and router - occasionally the DHCP/NAT can confuse the address assignments allowing some devices to work and others not?

So, a few starting suggestions - please post back & good luck!

 

[Snear]

It's a 5th gen iPod Touch with iOS 6.1.4.

1) What do you do in settings - the usually recommendation is to 'forget the network';

I've done pretty much everything in Settings. Usually it just reconnects itself when it scans for the router, but I have done 'forget this network' multiple times, as well as switching between DHCP and Static modes.

2) Have you done a 'Restart' or a 'Reset' on the device?

I not only reset it but I did a complete restore on the device to no avail.

3) Does the iPod work well using other Wi-Fi networks (e.g. coffee shop 'hotspot')?

I never thought about mentioning that, but yes it works fine on other networks, which would contradict my assumption that it wasn't just my modem that was having problems. Other devices on this network have no problems though.

4) Have you 'power recycled' your modem and router

Well we actually have a new-ish router. The last one was pretty old, so I thought that replacing it would fix this WiFi issue, but the problem remains even with the new one.

 

[ikev85]

Mine has this issue as well. Other devices (ipad 3, various macs, roku, Apple TV, etc) are just fine.

This happens on enterprise 802.11n and my home linked airport g/n networks

I'll put it in my pocket and have to wake it up to get it to connect properly

 

[RadDave]

It's a 5th gen iPod Touch with iOS 6.1.4.

I never thought about mentioning that, but yes it works fine on other networks, which would contradict my assumption that it wasn't just my modem that was having problems. Other devices on this network have no problems though.

Well we actually have a new-ish router. The last one was pretty old, so I thought that replacing it would fix this WiFi issue, but the problem remains even with the new one.

Well, as you suggested in the first statement above, the iPod seems to be having issues on your home network - please correct me if I'm wrong? If not, then I guess you need to investigate further.

As to the new router, did you upgrade any firmware? I'm assuming that you have some type of security setup (e.g. WPA2 personal)? If so, have you 'turned off' security on the router to determine if that may be an issue? Have you tried to broadcast over other channels on the router? And finally, I would still 'power recycle' the modem & router - may not help, but no harm done.

Good luck again - this pretty much exhausts my level of knowledge - sorry -