After doing my research I had decided that Portenzo seemed like the best case for me. I had heard great things about their case as well as their customer service. You can imagine my surprise then when I emailed them a question and received no response back. I thought maybe it was a mistake so I wrote to them on their Facebook page as well. Over two weeks later and I still have not gotten any response at all. Portenzo has lost my sale (not that they seem to care). I went with a Vintcase instead. Vintcase was great at responding to my emails and I really appreciate that. They have been excellent in letting me know when I can expect to get my case.