Hello from Team Portenzo!
Firstly, thank you all for taking the time to check out Portenzo cases!
We are extremely proud of our high quality products and our customer service. (blackberrypilot, I don't know your email address, so I can't look and see why you haven't gotten an email response from us yet, email me with 'blackberrypilot' in the subject line and I will investigate)
While emailing us from the website is definitely the fastest way to get a response, I will occasionally check in on this thread to see if I can answer any questions that come up.
To catch a few in advance, here are some common questions, you can find many more on our FAQ's, but I hope this will help this thread.
Why are the Alanos and the other leathers private order only? Because it is the only way we can keep reasonable shipping times. We are working being able to make more of these and keep up with demand.
Why are your shipping charges half of what others charge? Our shipping is priced to be fair for both of us. We pretty much break even on shipping by charging $15 or less to anywhere in the world. Canada and US are the least expensive. Others charge $25 just to Canada, we charge $12.95, $7.95 to the US. (Flat rate)
Can you stand it up in horizontal mode? Yes, and if the surface is too slippery, we use the elastic as a 'catch' on which to place the back cover. It kind of 'hooks' itself to keep the back cover in place. I will see if I can post a photo.
Does it fold flat when opened all the way? Yes, it can fold completely back on itself. If yours is stiff, just gently push it down and it will respond well. This makes it a 'little' less sturdy in the upright typing position, but so far our customers really like that it can fold flat. Most people prop it on their lap or something if typing anyway.
Do your corners ever come loose over time? Absolutely not. They are sooo stuck that you have to yank them out with pliers and even then, they break apart, rather than come loose. They simply don't come out. We use industrial glue, so you won't ever have to fix your own case. Our elastic straps are double-glued (by hand) in as well. These should never fail. In fact, I picked up a bucket with 4 bricks in it by the elastic strap on one of my cases, just to see how well our glue was holding. It did not come loose.
Will my iPad always fit snug and tight? Yes. You iPad is in no danger of falling out form normal use. The pads will loosen up slightly over time, as they form to grip the iPads shape. They will not lose holding power, but it will become slightly easier to put the iPad in and out after a short while (whether or not you install and remove it).
Do you charge for interior colors besides red, like others do? No, there is no charge for other inside colors. They cost the same and they take the same effort to build, so no, all 10 color options are the same price. This is subject to change, but it is accurate at the time of this posting.
The Composition (
http://tiny.cc/umhak) and Wingtip (
http://tiny.cc/j42di) cases do cost a little more, due to the increased time it takes to make these.
Which case do you use/prefer? ALL OF THEM!!! Of course I constantly change cases to see how each style responds to use, or to see how a particular leather feels and holds up. But, I must confess, the Alano (for dress) and the Composition (for casual) are my favorites.
I hope this helps, let me know if you have any questions at all, and please send us your suggestions/comments on product development and improvement.
Darin and Team Portenzo!