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FAN on NBI?

So how did you get the FAN on your NBI? The NBO keeps telling me that I can't move my Wells Fargo 28% discount FAN over.

Hey guys, I thought I would update this thread with my experience trying to get two AT&T numbers from two different regions on the same family plan.

I was successful at doing this. However, I tried for several hours doing it the way it was mentioned above (calling that 1-888 number that bugger mentioned) and got nowhere. I talked to 3 or 4 different CSRs and finally asked for a manager to set up the account and all I kept getting was that it was impossible to do without a verified Small Business and Tax ID#. I was so frustrated I finally decided to give up and go another route (**which will be explained at the bottom of this post). After calling my girlfriend (the other number I wanted to add to the account) she calmed me down and we decided to just go to an AT&T store to set up the family plan.
Later that day we went to the AT&T store and I told them EXACTLY what I wanted, no lying about fake small business or back stories. I mentioned that I KNOW FOR A FACT that I can merge two different numbers from two different regions into one family account and that it can be done by setting up an NBI (National Billing Instance) account and adding the numbers to it. The rep in the store said that yes, it is possible to merge the numbers on an NBI account without a Tax ID# but he would have to get a manager or someone who know the older system to do it. I was in luck and 30 minutes later walked out with a much cheaper phone bill and my same number!
I did not have to pay any fees or provide any tax info. However, whoever is claiming the "billing responsibility" on the account will have a credit check ran with their social security number for each number on the new account. This is also free for you. If you have a FAN (discount from your job) only one can be applied to your NBI account. So, if you both have a FAN discount, make sure whomever has the biggest discount is the account holder...(I had 10%, she had 18%!!)
At the end of the day, our bills were combined under a family play, both still had the same numbers, and the total was $20 cheaper than we were paying (making room for the $30 data plan for our new iPad).
To sum up, GO TO THE AT&T STORE. It's absolutely much easier and less aggravating. It most definitely will work.


**Alternative**
My alternative to this would be to find another number you would like (mine had TOOTS in the number...) then use a service such as Google Voice to forward your old number to your new number. This can be a little tricky so make sure you know exactly how to do it before starting the process. My suggestion would be to go to the AT&T store and get their opinion on how to port your old number to Google Voice without loosing it. Once you get everything done, anyone that calls your old number will go through Google Voice and forwarded to your new number seamlessly without anyone ever knowing you had a new number.

Hope this helps!!
 
So how did you get the FAN on your NBI? The NBO keeps telling me that I can't move my Wells Fargo 28% discount FAN over.

Chiplowe - The guy behind the counter put it on our account without even asking. It can be done, just mention that you've read several forum threads and insist it!!
 
Trying to move to NBI

I called in to AT&T NBO and they told me I would lose my FAN discount if I move to an NBI. Did you call in to NBO? Who or which department did you speak to? I want to move my lines in to an NBI but also keep my 28% discount.
Any advice would be appreciated

I went through this process today. I believe the options have changed. The number is still 888-444-4410 but choosing option 2, then 5. I changed my account from IRU (individual responsibility) to NBI (National Billing Instance). I explained that I wanted to port another line in another market area code to my Family plan. She was able to do so by creating a new NBI account and pulled all my current information over to the new account. She was also able to pull over the FAN discount code I have from work.


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Will do, thanks for your help.
I am headed in to AT&T store today. I am supposed to have someone call me back from Business Care today at 5:15PM ET who has been "investigating" this issue. It is just so frustrating because this is NO ISSUE at all with Verizon, T-Mobile, and Sprint.

Chiplowe - The guy behind the counter put it on our account without even asking. It can be done, just mention that you've read several forum threads and insist it!!


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Joshhowell, would you be able to provide the AT&T rep with your account info directly so they can see how yours is setup and that it can be done, or do you have the contact info of the rep/store where you had yours setup? If not, totally understand, just trying to gather up as much info as I can before I go in to the store... AGAIN! lol

Chiplowe - The guy behind the counter put it on our account without even asking. It can be done, just mention that you've read several forum threads and insist it!!
 
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