Portrait Mode glitches my entire phone

[FeliApple]

I have a new iPhone 7 plus and whenever I try to access the function it does access it but the entire screen turns black, starts making weird stuff and I need to force shut the application for it to work. (The app, portrait mode doesn't work whatsoever.) It tells me the function is still on beta (maybe that's why? Phone is on IOS 10.2)

 

[SSAJ]

I have a new iPhone 7 plus and whenever I try to access the function it does access it but the entire screen turns black, starts making weird stuff and I need to force shut the application for it to work. (The app, portrait mode doesn't work whatsoever.) It tells me the function is still on beta (maybe that's why? Phone is on IOS 10.2)

Try restarting your device

 

[FeliApple]

Try restarting your device

Try restarting your device

Already did. Also, the fireball effect on iMessage bugs out terribly in the same way. I will try updating, but this with older devices didn't happen. (On iOS 6) It is a shame that on Apple's flagship device,on a stable version, this happens. I will try to update as soon as I can connect to a stable Wi-Fi to 10.3.1 to see if that fixes it.
I have never criticized Apple in my 200 and something posts and two years of being a member. Although honestly, this is unacceptable for a new Device, and I am sorry to say it again, but this didn't happen on all my iOS 6 purchased devices. Apple's software is declining imo. This isn't IOS 10.0 that might be unstable. It should work as intended out of the box. I don't think I am having unrealistic expectations. This isn't okay for a flagship device and I cannot accept it. I will update, again, as soon as I can connect to a stable Wi-F but I shouldn't have to do this for it to work properly.

 

[Newtons Apple]

Already did. Also, the fireball effect on iMessage bugs out terribly in the same way. I will try updating, but this with older devices didn't happen. (On iOS 6) It is a shame that on Apple's flagship device,on a stable version, this happens. I will try to update as soon as I can connect to a stable Wi-Fi to 10.3.1 to see if that fixes it.
I have never criticized Apple in my 200 and something posts and two years of being a member. Although honestly, this is unacceptable for a new Device, and I am sorry to say it again, but this didn't happen on all my iOS 6 purchased devices. Apple's software is declining imo. This isn't IOS 10.0 that might be unstable. It should work as intended out of the box. I don't think I am having unrealistic expectations. This isn't okay for a flagship device and I cannot accept it. I will update, again, as soon as I can connect to a stable Wi-F but I shouldn't have to do this for it to work properly.

It is really hard to judge what is wrong with your device from the explanation. Maybe if you posted some images or better can you get it to the Apple store so they can diagnose.

 

[FeliApple]

It is really hard to judge what is wrong with your device from the explanation. Maybe if you posted some images or better can you get it to the Apple store so they can diagnose.

No Apple Store in my Country. As always, bought it and came back. Let me see if I can upload a photo
[doublepost=1491913603][/doublepost]

I think that's clear enough.
[doublepost=1491913765][/doublepost]As I said, the fireball and similar effects on iMessage bug out like that. I thought my phone was entirely broken. This is unacceptable.
Oh, the camera app exited after I clicked the home button approximately 10 times and the app crashed, then appeared again like 5 times until the phone eventually became responsive.
I want to emphasize and sorry for that, that this phone is a few hours old and out of the box it started to do that.
I hope I can fix those two bugs without Apple's intervention because I'm pretty much screwed if not.

 

[44267547]

No Apple Store in my Country. I want to emphasize and sorry for that, that this phone is a few hours old and out of the box it started to do that.
I hope I can fix those two bugs without Apple's intervention because I'm pretty much screwed if not.

I would return it regardless If it's only a few hours old. There must be some sort of consumer protection in your country. I understand you don't have an Apple Store in your Country, but you should have some way of achieving a new device or returning the one you have now. Have you tried calling Apple direct?

 

[FeliApple]

I would return it regardless If it's only a few hours old. There must be some sort of consumer protection in your country. I understand you don't have an Apple Store in your Country, but you should have some way of achieving a new device or returning the one you have now. Have you tried calling Apple direct?

Consumer protection in my country? Well maybe if I can dream about it or they might have even banned dreaming about consumer rights. I didn't buy it here, I bought it in the US. I can't see how would I return it.
I contacted Apple Support online and they told me to update. If that doesn't work I will do a full restore, if that won't fix it, well, as I said, I'm screwed.
Maybe they didn't understand the issue well because it is hard to explain it without a photo. As you can see, it is pretty bad.
If updating and restoring doesn't work I honestly don't have a single clue about what to do.

Edit: The rest of the Camera functions and the rest of iMessage work flawlessly. I am hoping that will fix it, because it isn't that my entire phone isn't working. It is just small parts of those two apps.

 

[44267547]

Consumer protection in my country? Well maybe if I can dream about it or they might have even banned dreaming about consumer rights. I didn't buy it here, I bought it in the US. I can't see how would I return it.
I contacted Apple Support online and they told me to update. If that doesn't work I will do a full restore, if that won't fix it, well, as I said, I'm screwed.
Maybe they didn't understand the issue well because it is hard to explain it without a photo. As you can see, it is pretty bad.
If updating and restoring doesn't work I honestly don't have a single clue about what to do.

You mentioned you didn't have an Apple Store in your country, which is why I made the comment about consumer protection if you were "Screwed." It was a suggestion and I have no idea of anything your country offers.

That said, if you purchased it in the U.S. And restoring does not repair it, then contact Apple again and explain you executed all the necessary steps to repair the issue. Perhaps Apple will work with you, being it's only a few hours old as you stated, which if it was Purchased in the U.S, it would follow Apple's 14 Day return policy and has the potential to be returned/exchanged without question.

 

[FeliApple]

You mentioned you didn't have an Apple Store in your country, which is why I made the comment about consumer protection if you were "Screwed." It was a suggestion and I have no idea of anything your country offers.

That said, if you purchased it in the U.S. And restoring does not repair it, then contact Apple again and explain you executed all the necessary steps to repair the issue. Perhaps Apple will work with you, being it's only a few hours old as you stated, which if it was Purchased in the U.S, it would follow Apple's 14 Day return policy and has the potential to be returned/exchanged without question.

I extremely appreciate your help as I cannot get help elsewhere. Didn't mean to be condescending or to attack you, sorry if it seemed that way. I am just frustrated, that's all.
But pretty much, my country cannot help me. They didn't help me with a product bought here, much less with a product bought abroad.

If I could send it to the US if nothing works I would, but isn't international shipping (I'm in Argentina) complicated or even outright impossible?

Also, my worries about the issue are that it isn't a simple crashing, it is complete glitching with the screen changing colors and black dots appearing everywhere. The phone becomes extremely unresponsive, so I only hope it is a terrible software issue with can be fixed either updating or restoring. If it doesn't, I'll contact Apple again and explain everything I did, but I am fearing they will tell me it has to be exchanged and I don't have that possibility I think... unless I can send it internationally.
Again, sorry if I seemed offensive and thank you for your help.

 

[44267547]

I extremely appreciate your help as I cannot get help elsewhere. Didn't mean to be condescending or to attack you, sorry if it seemed that way. I am just frustrated, that's all.
But pretty much, my country cannot help me. They didn't help me with a product bought here, much less with a product bought abroad.

If I could send it to the US if nothing works I would, but isn't international shipping (I'm in Argentina) complicated or even outright impossible?

Also, my worries about the issue are that it isn't a simple crashing, it is complete glitching with the screen changing colors and black dots appearing everywhere. The phone becomes extremely unresponsive, so I only hope it is a terrible software issue with can be fixed either updating or restoring. If it doesn't, I'll contact Apple again and explain everything I did, but I am fearing they will tell me it has to be exchanged and I don't have that possibility I think... unless I can send it internationally.
Again, sorry if I seemed offensive and thank you for your help.

I can't speak for international shipping laws and regulations, but if the restore does not help, I would contact Apple again and see what they can suggest, being your situation is unique that you purchased the iPhone in United States and you live in Argentina. Good luck and let us know if the restore repaired the issue or if Apple assisted you further.

 

[FeliApple]

I can't speak for international shipping laws and regulations, but if the restore does not help, I would contact Apple again and see what they can suggest, being your situation is unique that you purchased the iPhone in United States and you live in Argentina. Good luck and let us know if the restore repaired the issue or if Apple assisted you further.

Thanks, I will as soon as I get my hands (or my iPhone's antenna band, that would be better) on a faster and stable Wi-Fi, I will try to fix this and report back.
[doublepost=1491929406][/doublepost]

I can't speak for international shipping laws and regulations, but if the restore does not help, I would contact Apple again and see what they can suggest, being your situation is unique that you purchased the iPhone in United States and you live in Argentina. Good luck and let us know if the restore repaired the issue or if Apple assisted you further.

One more question if I might, sorry for bothering, best way to update it (less possible issues)? As I have been extremely distrustful of updates, I never updated. Is OTA too risky considering my situation? Should I update through iTunes on a Mac? (I have one) to avoid any issues?

 

[44267547]

Thanks, I will as soon as I get my hands (or my iPhone's antenna band, that would be better) on a faster and stable Wi-Fi, I will try to fix this and report back.
[doublepost=1491929406][/doublepost]
One more question if I might, sorry for bothering, best way to update it (less possible issues)? As I have been extremely distrustful of updates, I never updated. Is OTA too risky considering my situation? Should I update through iTunes on a Mac? (I have one) to avoid any issues?

I would update though iTunes and be sure to back up your information.

 

[FeliApple]

I would update though iTunes and be sure to back up your information.

Well, after tens of Apple Support chat conversations, 4 errors on iTunes, and several hundreds of headaches, I still was not able to solve the issue.
I updated and restored the phone. Still glitching. Hardware diagnostics were performed on my phone, as always, came out perfect. I even spoke with Apple through the phone, where they told me it was a hardware issue and told me to take the phone to an apple store, thing which I obviously cannot do. They then told me to take the phone to an Authorized service Provider here in Argentina, but, as far as my experience with them is concerned, they know less about Apple devices than a 3-month-old baby.
So, in the end, I am as screwed as I initially was, and now I have ran out of options to try. Thanks everyone for your help.

 

[FeliApple]

As per Apple's assistance, they told me to contact an authorized provider or get someone who travelled to the US to exchange it. I will do that asap, but it could never happen (Who knows when is anyone related and trustworthy to me travelling to the US? It could be this year or in three years.) What I mean with this is, not soon enough. This is the first time ever where I wish I had not bought an Apple Device.
I will try to accept that my phone is flawed and live with it, but this is NOT how it should be.
I have never been so frustrated with an Apple device in my entire life. It goes beyond a stupid problem about a stupid function. I have a problem that I cannot solve by any means and that's the worst part of it.
Sorry for the long-winded rant but if people here were useful I would not have these issues.
Edit: I do not mean on this forum, I mean on my country.

 

[iOSUser7]

What about upgrading your device to the latest version ? I doubt it will fix your issue but you may want to try and you have nothing to loose unless you are staying on 10.2 for the jailbreak.

Edit : Sorry, didn't see the post above where you say you already updated your device.

 

[FeliApple]

I believe, as per my research on the issue, that portrait mode needs the two cameras. The way the two cameras connect is physically broken on my phone, hence the terrible bug and hence why the rest of the camera functions work flawlessly.

 

[44267547]

I believe, as per my research on the issue, that portrait mode needs the two cameras. The way the two cameras connect is physically broken on my phone, hence the terrible bug and hence why the rest of the camera functions work flawlessly.

That's unfortunate for all your issues that you have encountered. I certainly hope you will find a more successful solution than what you are in now. Good luck.

 

[FeliApple]

That's unfortunate for all your issues that you have encountered. I certainly hope you will find a more successful solution than what you are in now. Good luck.

I will try to exchange it with a family member or a person I know who travels to the US. I have four case numbers from Apple. They should not refuse, but again I have no idea when will that be. In the meantime, I will live with it and forget portrait mode is there. Just enjoy the rest of the phone. The battery, the parts of the camera that work, and all the new stuff. Really, there is nothing I can do. But this is extremely frustrating to be completely honest.
Heck, it could be much worse. I could have no phone, it could even refuse to turn on and I still would not be able to do anything from here. Now, I can just get used to it and wait.
Again, thanks everyone.

 

[FeliApple]

A family member travelled to the US. Finally. After one year. And... Apple refused to exchange it.
They said that despite the phone being clearly broken they needed 7 days to really check it out. My family member doesn't have that amount of time left in the US, so the phone is coming back. This is outrageous. They spoke to a supervisor who said that. I'm going back to my previous 6s now. I have no more patience.
The camera is physically broken as per Apple diagnostics (came out red) and they still refused to exchange it. It's unacceptable.

 

[FeliApple]

Also, the supervisor agreed to provide extended warranty so when I can travel again the issue will be covered. Apparently as they refused to exchange it Apple was going to repair it. For that, Apple had to send it to a repair facility, operation which would take 7 days, that, as stated, I did not have.
Yes, they didn't have to provide the extended warranty, my problem if I did not have the time... I'm just pissed that Apple clearly knew that I didn't have the time, yet, they refused to exchange it anyway. I'm not saying they had to, but I documented the issue with Support from DAY ONE and the supervisor acknowledged the flaws, acknowledged that the phone was broken - hence why the warranty was extended - acknowledged everything I did to fix it, yet offered me a half solution that involves... More waiting.