I finally got a MacBook Pro (15" i7 Hi-Res Antiglare) on Sunday in the Buchanan St. store in Glasgow, something that I had wanted since the refresh. First MacBook of any sort...
After doing some of the checks here then switching on the laptop and getting the white screen I got to check it. At first it looked like a speck of dust (bottom left aprox 10cm along, 7cm up) however on further inspection it looked like a dead/stuck pixel (grey in colour) so i boxed it all up then looked on here using MRoogle but found nothing re. what to do or returns policy (maybe not trying hard enough 🙂).
So here is what happened when I returned to the Apple Store, I hope this helps anyone with the same problem (esp. in he UK).
Staying calm, explaining what I'd found and what I thought it was, simply I got a new one, nothing was checked, the box wasn't opened, no questions asked. I have in the past been made to jump through hoops by companies (namely Sony) when their products have went wrong. i lost 3 weeks of product enjoyment due to bad workmanship (SONY!!!) and two visits to a workshop...
14 day returns, no questions asked... & an appology from the guy who had delt with me.
Why have i posted this? To say - Apple you are given a hard time by a lot of people, your iPhone 4 may not be the best, I'm really not sure what the iPad is for yet and if you were any more secretive your only store would be in Narnia BUT I am sold on your customer service and I am so happy I have started buying your products, Thanks for giving me a 100% working machine without the heartache I was expecting.
After doing some of the checks here then switching on the laptop and getting the white screen I got to check it. At first it looked like a speck of dust (bottom left aprox 10cm along, 7cm up) however on further inspection it looked like a dead/stuck pixel (grey in colour) so i boxed it all up then looked on here using MRoogle but found nothing re. what to do or returns policy (maybe not trying hard enough 🙂).
So here is what happened when I returned to the Apple Store, I hope this helps anyone with the same problem (esp. in he UK).
Staying calm, explaining what I'd found and what I thought it was, simply I got a new one, nothing was checked, the box wasn't opened, no questions asked. I have in the past been made to jump through hoops by companies (namely Sony) when their products have went wrong. i lost 3 weeks of product enjoyment due to bad workmanship (SONY!!!) and two visits to a workshop...
14 day returns, no questions asked... & an appology from the guy who had delt with me.
Why have i posted this? To say - Apple you are given a hard time by a lot of people, your iPhone 4 may not be the best, I'm really not sure what the iPad is for yet and if you were any more secretive your only store would be in Narnia BUT I am sold on your customer service and I am so happy I have started buying your products, Thanks for giving me a 100% working machine without the heartache I was expecting.
