Possible Exchange/Refund for my MBP?

Discussion in 'Mac Basics and Help' started by Kazuya, Aug 1, 2010.

  1. Kazuya macrumors newbie

    Joined:
    Jan 27, 2010
    #1
    Hey folks!

    Bought my MBP in January (3.06 ghz) 17 inch. Everything has been fine up til recently... It's started to randomly shut off when I've been watching movies or playing video games.

    At first I thought it was a one off thing, but it's happening more and more - and it starting to seriously bug me. My laptop is on a 17" cooling pad, so it shouldn't be overheating or anything of the sort. It isn't over clocked or anything either.

    Now, I'm not sure what steps to take next. I had to get its hard drive replaced the other month because that ended up faulty... So this is the second time the MBP is causing me issues...


    My dilemma is that I won't be traveling as much this year, so would not mind switching to an iMac instead. Is it possible for me to exchange my faulty MBP for an iMac?

    Or would it be more sensible to go for a refund and then just buy the iMac?

    I'm not too sure about the Apple returns policy, but I've had a read through and it does say that if a product is faulty it can be returned. (Copy and pasted it below)

    I've bolded the main part I read about refunds.

    Anyone have any other insight to this? Or even any previous experience returning/exchanging Apple items?

    I live in the UK... But I'm assuming Apples returns policy is world-wide =]
     
  2. omeletpants macrumors regular

    Joined:
    Oct 21, 2005
    #2
    You have had 2 unrelated problems. Not enough to qualify for a lemon. I would say your chances of replacement are zero
     
  3. old-wiz macrumors G3

    Joined:
    Mar 26, 2008
    Location:
    West Suburban Boston Ma
    #3
    You have to have 3 major repairs on the same part to qualify for lemons.
     
  4. Mal macrumors 603

    Mal

    Joined:
    Jan 6, 2002
    Location:
    Orlando
    #4
    The part I bolded above is the far more relevant portion to your question. Apple can choose any of the three options outlined above, but it's at their discretion, not yours. You can certainly request a refund, but chances are very good that they will tell you no. Normally, until you've had three repairs for the same or related problems, you can't expect anything more than a repair for problems that arise. After that point, Apple has an unofficial (AFAIK) but well-known policy of replacing the machine, but I've never heard of them offering someone their money back, despite the wording above, unless it's within the original return policy anyways.

    jW
     
  5. Kazuya thread starter macrumors newbie

    Joined:
    Jan 27, 2010
    #5
    Coolness.

    I'm not sure what the 2nd problem (unexpectedly shutting off) is due to.
    I'm assuming the MBP is either overheating or there's some sort of fault with possibly the wiring.

    I intend to go in store today and explain my problem. Will see what they say and how it goes =]

    Thanks for the heads up guys!

    kind regards
    River
     

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