Possible Exchange/Refund for my MBP?

Kazuya

macrumors newbie
Original poster
Jan 27, 2010
4
0
Hey folks!

Bought my MBP in January (3.06 ghz) 17 inch. Everything has been fine up til recently... It's started to randomly shut off when I've been watching movies or playing video games.

At first I thought it was a one off thing, but it's happening more and more - and it starting to seriously bug me. My laptop is on a 17" cooling pad, so it shouldn't be overheating or anything of the sort. It isn't over clocked or anything either.

Now, I'm not sure what steps to take next. I had to get its hard drive replaced the other month because that ended up faulty... So this is the second time the MBP is causing me issues...


My dilemma is that I won't be traveling as much this year, so would not mind switching to an iMac instead. Is it possible for me to exchange my faulty MBP for an iMac?

Or would it be more sensible to go for a refund and then just buy the iMac?

I'm not too sure about the Apple returns policy, but I've had a read through and it does say that if a product is faulty it can be returned. (Copy and pasted it below)

"Apple, as defined in the table below, warrants this Apple-branded hardware product against defects in materials and workmanship under normal use for a period of ONE (1) YEAR from the date of retail purchase by the original end-user purchaser (“Warranty Period”). If a hardware defect arises and a valid claim is received within the Warranty Period, at its option and to the extent permitted by law, Apple will either (1) repair the hardware defect at no charge, using new or parts equivalent to new in performance and reliability, (2) exchange the product with a product that is new or equivalent to new in performance and reliability and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product. Apple may request that you replace defective parts with new or refurbished user-installable parts that Apple provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by Apple, assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Apple’s property. Parts provided by Apple in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. When a refund is given, the product for which the refund is provided must be returned to Apple and becomes Apple’s property."
I've bolded the main part I read about refunds.

Anyone have any other insight to this? Or even any previous experience returning/exchanging Apple items?

I live in the UK... But I'm assuming Apples returns policy is world-wide =]
 

omeletpants

macrumors regular
Oct 21, 2005
203
0
You have had 2 unrelated problems. Not enough to qualify for a lemon. I would say your chances of replacement are zero
 

Mal

macrumors 603
Jan 6, 2002
6,249
17
Orlando
"Apple, as defined in the table below, warrants this Apple-branded hardware product against defects in materials and workmanship under normal use for a period of ONE (1) YEAR from the date of retail purchase by the original end-user purchaser (“Warranty Period”). If a hardware defect arises and a valid claim is received within the Warranty Period, at its option and to the extent permitted by law, Apple will either (1) repair the hardware defect at no charge, using new or parts equivalent to new in performance and reliability, (2) exchange the product with a product that is new or equivalent to new in performance and reliability and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product. Apple may request that you replace defective parts with new or refurbished user-installable parts that Apple provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by Apple, assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Apple’s property. Parts provided by Apple in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. When a refund is given, the product for which the refund is provided must be returned to Apple and becomes Apple’s property."
The part I bolded above is the far more relevant portion to your question. Apple can choose any of the three options outlined above, but it's at their discretion, not yours. You can certainly request a refund, but chances are very good that they will tell you no. Normally, until you've had three repairs for the same or related problems, you can't expect anything more than a repair for problems that arise. After that point, Apple has an unofficial (AFAIK) but well-known policy of replacing the machine, but I've never heard of them offering someone their money back, despite the wording above, unless it's within the original return policy anyways.

jW
 

Kazuya

macrumors newbie
Original poster
Jan 27, 2010
4
0
Coolness.

I'm not sure what the 2nd problem (unexpectedly shutting off) is due to.
I'm assuming the MBP is either overheating or there's some sort of fault with possibly the wiring.

I intend to go in store today and explain my problem. Will see what they say and how it goes =]

Thanks for the heads up guys!

kind regards
River
 
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