Possible Fix for Activating + Porting in under an hour!

Discussion in 'iPhone Tips, Help and Troubleshooting' started by MBHockey, Jun 30, 2007.

  1. MBHockey macrumors 68040

    MBHockey

    Joined:
    Oct 4, 2003
    Location:
    New York
    #1
    Same boat as 90% of you on this board. No prob at Apple Store, but activation wouldn't go through. Called probably four times between Apple and AT&T over last 14 hours...nothing.

    I called one last time today, got the most helpful person in the world at AT&T. She figured out that the problem was my verizon account information *had a dash* in the middle of the number, and it cannot accept dashes (why iTunes didn't tell me this i don't know). Anyway, she fixed it, activated my iphone right over the phone while i was talking to her, and now i can make outgoing calls AND receive incoming calls. My iPhone went to brick to FULLY working (ported from Verizon) in 40 minutes with my phone call.

    I also got an email from AT&T saying congratulations that my number was ported.

    Call up AT&T and ask if all the info you entered into iTunes looks correct...they'll probably find something that's clogging it all up.
     
  2. jacinto45 macrumors member

    Joined:
    Jul 16, 2002
    #2
    Which of the errors did you have in iTunes? Was it the "Your activation requires additional time to complete" or one of the others people have reported?
     
  3. MBHockey thread starter macrumors 68040

    MBHockey

    Joined:
    Oct 4, 2003
    Location:
    New York
    #3
    Yes, that one. Plus the email stating it would take 24 hours.
     
  4. Jsimon9633 macrumors regular

    Joined:
    Jun 26, 2007
  5. rainmanbk macrumors 6502

    rainmanbk

    Joined:
    Jan 30, 2006
    Location:
    Southington, CT
    #5
    I am positive my number didn't have a dash in it. Are there other things that could be wrong?
     
  6. MBHockey thread starter macrumors 68040

    MBHockey

    Joined:
    Oct 4, 2003
    Location:
    New York
    #6
    The number i called was: 1-877-800-3701

    There's probably other stuff that can be wrong with the account, i would call and make sure it's not something silly like that. They can fix problems like this that iTunes doesn't catch quite easily over the phone.
     
  7. Jsimon9633 macrumors regular

    Joined:
    Jun 26, 2007
    #7
    so then what option did you press 1 2 or 3?
     
  8. Jsimon9633 macrumors regular

    Joined:
    Jun 26, 2007
    #8
    because if i choose option 2 they tell me they are closed to talk to anyone? :/
     
  9. MBHockey thread starter macrumors 68040

    MBHockey

    Joined:
    Oct 4, 2003
    Location:
    New York
    #9
    It's option 3 - checking the status of your iPhone activation...
     
  10. Jsimon9633 macrumors regular

    Joined:
    Jun 26, 2007
    #10
    well thats the thing though all I have is the your activation is in process thing

    i dont have an "order number"

    option 3 asks you for some order number
     
  11. wstohner macrumors member

    Joined:
    Apr 20, 2004
    Location:
    NY
    #11
    crap i put that dash in my number too, but now when i call they hang up on me with a message saying that they are experiencing technical difficulties... no &*#& sherlock.
     
  12. wstohner macrumors member

    Joined:
    Apr 20, 2004
    Location:
    NY
    #12
    use your activation ID
     
  13. Jsimon9633 macrumors regular

    Joined:
    Jun 26, 2007
    #13
    and where the heck do i get that?

    I only got one email from freaking itunes thats it :/
     
  14. NightStorm macrumors 68000

    Joined:
    Jan 26, 2006
    Location:
    Whitehouse, OH
    #14
    I put a dash in mine too... I've been on hold with Cingular for over an hour now. :(
     
  15. MBHockey thread starter macrumors 68040

    MBHockey

    Joined:
    Oct 4, 2003
    Location:
    New York
    #15
    It was in my email from iTunes about porting my number.
     
  16. Jsimon9633 macrumors regular

    Joined:
    Jun 26, 2007
    #16
    ah i guess its not good that I already have ATT service I didnt want to port any number just upgrade

    what a mess
     
  17. jacinto45 macrumors member

    Joined:
    Jul 16, 2002
    #17
    I just tried calling. I chose option 3, entered by order number, and was told by a recording that my activation had been received and would be processed "shortly."

    I was given the option to press 0 to speak to a customer service representative. I did, and was told that they were experiencing technical difficulties and would have to try again later.

    Anyone have better luck with this?
     
  18. skillz1318 macrumors regular

    Joined:
    Mar 21, 2006
    #18
    calling them back to have them remove the dash...

    my account number is like 123234123412-00001

    i didn't think to remove the dash when registering through itunes....grrrrr
     
  19. rcyoung macrumors newbie

    Joined:
    Jun 29, 2007
    #19
    Where have all the character based, data entry "old time" programmers gone!

    With all the "graphical" interface features used these days, recent programmers seem to have forgotten the basic rules of checking "typed" user input. All else being said, there is no excuse for an application to take an invalid character if it was written and tested to proper specifications.

    Software QA messed up on this one.....and it is such a simple check!
     
  20. wstohner macrumors member

    Joined:
    Apr 20, 2004
    Location:
    NY
    #20
    that's exactly what my account number looks like "-00001"... on hold now. it sounds like you can get them to activate the phone for you. now the question of the day: be extremely nice or disgruntled? how do i get them to do it over the phone.
     
  21. skillz1318 macrumors regular

    Joined:
    Mar 21, 2006
    #21
    im not sure...im just gonna ask for them to remove the dash from my verizon account number i guess...and hope that fixes everything
     
  22. Beerad macrumors newbie

    Joined:
    Jan 6, 2004
    Location:
    Chicago
  23. Beerad macrumors newbie

    Joined:
    Jan 6, 2004
    Location:
    Chicago
    #23
    Anyone one on hold get anyone yet? How long as your wait?
     
  24. wstohner macrumors member

    Joined:
    Apr 20, 2004
    Location:
    NY
    #24
    still on hold. about 30 mins right now. no music.
     
  25. Jeffrey903 macrumors member

    Joined:
    May 27, 2006
    #25
    Should I tell them to include the "-00001" at all? Like should my account number be:

    451246421 or 45124642100001
     

Share This Page