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Possible to exchange 3 day old MBP w/o restocking fee?

sn0warmy

sn0warmy

macrumors 6502a
Original poster
Mar 26, 2009
630
75
Denver, CO
I bought a 15" MBP with the glossy screen at a local Apple store 3 days ago and I've realized that the glare is killing me. I'm curious if Apple would allow me to exchange this one for another with the hi-res/anti glare screen without charging me a restocking fee. Obviously I plan on paying the ~$150 extra for these features.

Have any of you tried this?
 
I agree...if they try to charge you a restocking fee raise a stink...they should knock it off since you're already getting an antiglare screen for more money.
 
Do they have in store the base 15" (which the OP has) with high res antiglare?

If they have it, I believe that they will not charge you extra!!!
 
sn0warmy said:
That's kind of what I figured. Hopefully they are feeling nice tomorrow.:)
Click to expand...

You should be fine since you're upgrading but just to be safe I recommend that you explain to them that the glossy is giving you headaches due to your eyes trying to focus on the screen content through the glare and you should be good with getting the restocking fee waived. :)
 
HLdan said:
You should be fine since you're upgrading but just to be safe I recommend that you explain to them that the glossy is giving you headaches due to your eyes trying to focus on the screen content through the glare and you should be good with getting the restocking fee waived. :)
Click to expand...

haha, excellent piece of advice.

Thanks for the input everyone. I'm definitely going to go in and try to exchange it today. I'm sick of straining to read text on the screen through the silhouette of myself.:)
 
Pretty sure the restocking fee is only if you are returning the computer outright. With an exchange there should be no fee.
 
I went in and asked to exchange for the hi-res antiglare and it turns out that Apple retail stores stock the core i7 15" hi-res anti glare but they don't stock the i5 versions. They said they would do the exchange and wave the restocking fee if I upgraded to the 15" i7 hi-res anti glare for $2,300.

I can't justify paying $500 more for that computer. And if I payed the restocking fee and ordered the i5 hi-res antiglare online then it would still total out to ~$450. It looks like I'm stuck with the glossy screen. Should have spent more time deciding before I made the purchase.:)
 
Can always buy a MacBook Anti-Glare Screen Protector, quite a bit less than $450-500.
 
I returned 2 imac's recently...no restocking fee. I'm assuming you could just get a refund if the exchange policy involves a fee(?)

edit - I should also mention that the imac's had issues, so it wasn't just because I changed my mind...if that makes any difference.
 
I did it at Best Buy 4 times in one day.... You have to talk pissy with the manager :D
But in my case, ALL of them had scratches out of the box. I doubt you'll be able to for two reasons: 1) There is nothing wrong with it; you bought a glossy mbp and got a glossy mbp. If there is something wrong with it (like a scratch or imperfection) you might be able to get away with an exchange or store credit. 2) It is apple, so I figure there is less leniency than Best Buy.
 
Why don't you call Apple and explain the situation! Tell them also for the terrible headaches you had;)

Maybe they will help you and let you do the exchange!
 
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