I bought a 13" 2.53 GHz Macbook Pro on June 15. I exchanged it for a new one on June 25th because the graphics would randomly distort. I didn't have the box for the first one so I did a laptop for laptop direct exchange. I noticed two small dents on the bottom right corner on the bottom case a few days ago and took it to the Apple Store to exchange again (still within 14 days) because I am certain that I did not cause them. The laptop has been sitting on my desk or in a padded sleeve in a padded laptop compartment. The store manager at the Apple store was incredibly rude. He kept stating that the laptop could not have left the box with the two dents. I mentioned getting a laptop for laptop exchange and he again said there was no way it would've left the box like that. He was also incredibly surprised that I just noticed the dents. I don't do anything that needs the laptop to have the bottom case facing up. I only noticed it when I decided to wipe down the entire laptop. He said they didn't have any of the 2.53GHz 13" MBP to exchange with me and again mentioned how unlikely it was that I just found the dents and that it came out of the store like that. I was kinda annoyed at this point because it felt like he was saying that I caused the dents.. which I definitely didn't. I told him exactly that and he got very aggressive and repeatedly asked "Did I say that?" I asked for his business card and he went away to get one, gave it to me, and then walked away. It seems most Apple stores are out of the 2.53 13" MBP. Would my best option be to call and arrange for an exchange by mail? Which number would I call for that? AppleCare? I have the box for the original laptop and the new laptop.. would that complicate thing? I am very disappointed and annoyed at the treatment by the manager. When I got back home, I looked at the card... it wasn't even his! He got very aggressive at the end and while he never directly said he thought I did it... he did everything but. I really did not cause the dents and it's very frustrating when someone keeps saying that the laptop would've never left the store in that condition and that it was unlikely that I had just noticed the dents. There's another Apple store in town that is further away, I think i'll be going to that one from now on... (They don't have the laptop in stock either ).