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Possible to exchange my iPhone 4S today for different color?
- Thread starter dnkbro
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*Update* just spoke with my local corporate AT&T store. Guy said they would charge me a $35 restocking fee to exchange it for a different color even though i haven't even opened the box yet. 
Wtf? Someone with experience please provide information. This doesn't sound right.
Wtf? Someone with experience please provide information. This doesn't sound right.If they sent you the wrong product, they need to switch it for free. Talk to Apple, I'm sure they would help you and can trace it by serial number. If you ordered black and wanted white, that's your fault. But, again, sounds like they messed up. Call Apple
did you bring the paperwork that showed you ordered a white phone?
restocking fee should apply to only open box item
*Update* just spoke with my local corporate AT&T store. Guy said they would charge me a $35 restocking fee to exchange it for a different color even though i haven't even opened the box yet.
I would go to the store with my receipt and show it was their error and not mine, they shouldn't charge you the restocking fee.
*Update* just spoke with my local corporate AT&T store. Guy said they would charge me a $35 restocking fee to exchange it for a different color even though i haven't even opened the box yet.
No one here is going to give you an answer that will solve this for you. Grab your receipt and go to the store...
I ordered the phone online via AT&T.com when preorders started. It took hours for it to go through. My actual receipt shows the black one even though I picked white (whether it was a glitch or an error I don't know). Either way, I don't see how I would get charged $35 for an unopened item when I just want a different color.
Well, the receipt says black, so its going to be hard to argue that you ordered a white one. You may have to dish out the $35 if you want a white one. Heck, if they making you pay $35, then open the black one and use it for 13 or 29 days (not sure if its 14 days or 30 days) THEN take it back. That way you will get your $35 put to use.
I think I would have better luck going through Apple than AT&T. Either way this is seriously not right.
Apple will absolutely resolve this for you. One of the many reasons for the line out the door.......and around the mall.
I think I would have better luck going through Apple than AT&T. Either way this is seriously not right.
I have a friend that works for an at and t store. Just sent a text and he said as long as it is unopened you can return or exchange within 30 days.
I'm definitely going to go this route. Seems like their customer service is much better.
Did he say anything about the restocking fee though? The guy told me 30 days as well, but said he would charge a $35.00 restocking fee regardless of it was opened/unopened.