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DJAKO

macrumors 6502a
Original poster
Sep 8, 2006
601
21
Michigan
I preordered an iPhone 6 Plus 64GB and received it on Friday. Is there any options to return it and get a 128GB version without paying a penalty? I think the 64GB is going to be fine, just seeing what my options are. And who I would need to talk to.
 

Shadowbech

macrumors G3
Oct 18, 2011
8,992
5,847
If I got it from Apple, does that mean I have to go to the Apple store. Or can I take it to Verizon and see if they can work with me?

If you got it from Apple, you have to take it to the Apple Store and do an exchange for higher capacity.
 

Brian Y

macrumors 68040
Oct 21, 2012
3,776
1,062
If I got it from Apple, does that mean I have to go to the Apple store. Or can I take it to Verizon and see if they can work with me?

You can return it to Apple for a refund and then buy a new one from Verizon.
 

Jordan921

macrumors 603
Jul 7, 2010
5,069
2,171
Bay Area
I preordered an iPhone 6 Plus 64GB and received it on Friday. Is there any options to return it and get a 128GB version without paying a penalty? I think the 64GB is going to be fine, just seeing what my options are. And who I would need to talk to.

No penalty just have to pay the difference.
 

RyanG

macrumors 6502a
Sep 18, 2007
502
40
Note: An iPhone purchased on the Apple Online Store is ineligible for return to an Apple Retail Store.

Not sure if this will apply to exchanges.
 

DJAKO

macrumors 6502a
Original poster
Sep 8, 2006
601
21
Michigan
Thanks for the help guys. I would do it, but I also don't want to wait until November now, or whenever the current orders are shipping. Will they bump me to the front of the line since I already have one or do I have to wait?

Also...does it make a difference that I opened it? lol
 

blackhawk526

macrumors member
Jul 24, 2010
51
20
No, they will not "bump" you up during the wait process. Your best bet is to return and hope one pops up at a local Apple store or return and order the 128gb and wait a few weeks for it.

It does not make a difference if you've opened it.
 

corlando465

macrumors member
Sep 17, 2014
80
2
I just called apple this morning to see if I could change my pending order of a 64 to a 128 without extending my current 3-4 week wait. It was going to be about the same wait time but my carrier would have to do a change order which could take 24 hours, etc....I figured it would all get messed up and cause drastic delays so I decided to leave well enough alone ;) When it comes in, I'll leave it unopened until I go by Sprint and see if they have any 128 to exchange.
 

siurpeeman

macrumors 603
Dec 2, 2006
6,313
21
the OC
Thanks for the help guys. I would do it, but I also don't want to wait until November now, or whenever the current orders are shipping. Will they bump me to the front of the line since I already have one or do I have to wait?

Also...does it make a difference that I opened it? lol

they won't let you exchange if they don't have any supply to exchange it with. if they have some for sale for anybody to walk in and buy, then yes, they'll exchange it for you. but since supply is constrained and customers are buying any model that is on sale, it's unlikely you'll be able to find a model to exchange. your best bet is to return (or even sell) the 6 plus and order a new one.
 

Y2JDMBFAN

macrumors regular
Sep 18, 2007
218
15
Note: An iPhone purchased on the Apple Online Store is ineligible for return to an Apple Retail Store.

Not sure if this will apply to exchanges.

I've done this beofre, not sure why they wouldn't take it back in store. You can return anything you purchase from Apple.com in store usually.
 

Slumpey

macrumors regular
Jan 29, 2011
214
3
Charlotte
what if you bought the iPhone 6 from verizon pre-ordered, received it but never opened it because you want the bigger iphone 6 plus. Can I take it to apple and exchange it even thought it was purchased via verizon.com? or can I take it to a verizon store and exchange it if they have the larger one in stock, or does it need to be mailed back to verizon.
 

Nautilus007

macrumors 68030
Jul 13, 2007
2,512
831
U.S
what if you bought the iPhone 6 from verizon pre-ordered, received it but never opened it because you want the bigger iphone 6 plus. Can I take it to apple and exchange it even thought it was purchased via verizon.com.


No they can only be returned where you originally purchased from, so only verizon in your case and they will probably charge you a 35.00 restock fee
 

BatPhone6

macrumors newbie
Sep 22, 2014
3
0
what if you bought the iPhone 6 from verizon pre-ordered, received it but never opened it because you want the bigger iphone 6 plus. Can I take it to apple and exchange it even thought it was purchased via verizon.com? or can I take it to a verizon store and exchange it if they have the larger one in stock, or does it need to be mailed back to verizon.



You can only return a device to where you originally purchased it from. I've seen so many of these post, but Idk why people keep thinking they can buy an iPhone from one company and return it to another.
 

tworth23

macrumors regular
Feb 12, 2010
150
22
Not true

Note: An iPhone purchased on the Apple Online Store is ineligible for return to an Apple Retail Store.

Not sure if this will apply to exchanges.

The above is completely FALSE! You may return an iPhone purchased online to an apple retail store. Just bring it to them with all packaging and box and they will swap out if they have in stock.
 

617aircav

Suspended
Jul 2, 2012
3,975
818
The above is completely FALSE! You may return an iPhone purchased online to an apple retail store. Just bring it to them with all packaging and box and they will swap out if they have in stock.

Why do so many people make statements that are completely false. At least do some research before you post. It clearly states on apple.com "Note: An iPhone purchased on the Apple Online Store is ineligible for return to an Apple Retail Store.".
 

RyanG

macrumors 6502a
Sep 18, 2007
502
40
The above is completely FALSE! You may return an iPhone purchased online to an apple retail store. Just bring it to them with all packaging and box and they will swap out if they have in stock.

Oh, is it now bro?

http://store.apple.com/us/help/returns_refund

Bring your item to an Apple Store

You can always return the item to any U.S. Apple Retail Store. An Apple Specialist will assist you with your return. Your refund will be processed at that time. To locate an Apple Store in your area, please refer to the Apple Retail Store Locator.

Note: An iPhone purchased on the Apple Online Store is ineligible for return to an Apple Retail Store.
 
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