Possible to return iPhone 5s for a refund?

Discussion in 'iPhone' started by Maira10, Nov 22, 2013.

  1. Maira10 macrumors newbie

    Joined:
    Mar 18, 2012
    #1
    Could i return my tmobile gold 5s I got from Apple.com at the retail store in 5th avenue for a refund ?i can't & don't wanna mail it to apple. Since it's unopened & contact free should I have any trouble getting a refund for it? I don't mind exchanging it with a sim free one . I know they aren't selling them yet so plan to order a sim free one from apple.com again. I am just confused as it says on the site that an iphone is ineligible for return to an apple retail store.
    so I wanna know if anyone was successful getting a refund from a retail store?
     
  2. mac-money macrumors newbie

    Joined:
    Nov 22, 2013
  3. Maira10 thread starter macrumors newbie

    Joined:
    Mar 18, 2012
    #3
    Only choice is Gazelle, get your $400.[/QUOTE]

    Is that a joke? Not funny!
     
  4. mac-money macrumors newbie

    Joined:
    Nov 22, 2013
    #4
    You can return it if it has been less than 30 days and you still have the receipt and all the packaging.
     
  5. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #5
    Did you get it from apple.com or at the retail store? They have a disclaimer that online orders can't be returned in person.
     
  6. mac-money macrumors newbie

    Joined:
    Nov 22, 2013
    #6
    Oh. Well, then.

    Yes, I got mine from The Apple Store. If it's purchased online and can't be brought back, then best choice, Craigslist and mark it up.
     
  7. oVerboost macrumors 6502a

    Joined:
    Sep 17, 2013
    Location:
    United Kingdom
  8. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #8
    You can still mail it back if it's been less than 30 days.
     
  9. mac-money macrumors newbie

    Joined:
    Nov 22, 2013
    #9
    Because they bought the T-Mobile version and now that SIM free is out, they want that one.

    Oh, that works. I'd go with that.
     
  10. Maira10 thread starter macrumors newbie

    Joined:
    Mar 18, 2012
    #10

    From apple.com. I know about that disclaimer & that's why I am asking. I am hoping since it's contact free & unopened a popular retail store like the fifth avenue won't make an issue about giving me a refund for it .i mean they won't have any problem selling it to the next customer .
     
  11. Oui macrumors 6502

    Joined:
    Nov 9, 2012
    #11
    Take it to the 5th ave store if thats the one you want to go to. I have never seen nor heard of anyone being refused refund within the 30 days, regardless of purchasing it online or in the store as long as its from Apple.
     
  12. Maira10 thread starter macrumors newbie

    Joined:
    Mar 18, 2012
    #12
    It's only been a week & mailing the phone is not an option. I also won't sell it to anyone for any amount. If I can't get return it & get the sim free one then just gonna keep the tmobile one.
     
  13. asleep macrumors 68040

    asleep

    Joined:
    Sep 26, 2007
    #13
    ^This. I've been credited back before with no issue. Will again.
     
  14. ABC5S, Nov 22, 2013
    Last edited: Nov 22, 2013

    ABC5S macrumors 68040

    ABC5S

    Joined:
    Sep 10, 2013
    Location:
    Florida
    #14
    I returned mine via USPS after making an Apple.com purchase, BUT the rep on the phone said I could return it via the nearest Apple store if I wanted to, but don't know if she knew of the policy. Some have tried this with no issues, but you should call the New York store, and verify with a name before going to that store.

    Asking us is not going to help at all. We don't know for sure. You have to call or go down there right now.

    Apple will not swap out that iPhone of yours for a SIM free version. You have to return for a full refund, wait a bit for the refund or credit, than purchase again
     

    Attached Files:

  15. Maira10 thread starter macrumors newbie

    Joined:
    Mar 18, 2012
    #15




    Thanks! I am out of the country(why else would my 5s still be unopened!)but will surely ask my parents now to try to get a refund/ exchange. I know the tmobile one is unlocked but since I am gonna be using it for the first time in my home country(no apple stores here) it's better to be safe than sorry!
     
  16. Maira10 thread starter macrumors newbie

    Joined:
    Mar 18, 2012
    #16



    Trust me I won't ask you guys if I could call or be at a apple store personally right now!my parents r very busy so I wanted to be sure before sending them to the store. I tried contacting apple online from my country but it's not possible! & direct phone call gonna costs me a fortune!! I rather my parents don't call apple as well( they might say no) & take a chance at the store.
     
  17. Oui, Nov 22, 2013
    Last edited: Nov 22, 2013

    Oui macrumors 6502

    Joined:
    Nov 9, 2012
    #17
    All the time spent going back and forth in this thread. The iPhone couldve been returned already to the store.
     
  18. BruiserB macrumors 65816

    Joined:
    Aug 9, 2008
    #18
    There really isn't any reason to return it if your only goal is to get the same phone in a SIM free version. Just throw away the T-mobile SIM and use it with whatever SIM you want. If you bought the unlocked and contract free T-mobile iPhone, it is 100% identical to the SIM-free one. I know there are people who continue to doubt this, but it has been proven over and over that the T-mobile iPhone is 100% unlocked for use with any SIM as long as you bought it from Apple and not from T-mobile.
     
  19. Maira10 thread starter macrumors newbie

    Joined:
    Mar 18, 2012
    #19
     
  20. bjb.butler macrumors 6502a

    bjb.butler

    Joined:
    Aug 18, 2008
    Location:
    Southern California
    #20
    I don't understand why they can't just mail it for you?
     
  21. Coleman2010 macrumors 68000

    Joined:
    Oct 9, 2010
    Location:
    NYC
    #21
    Both are unlocked.

    The T-Mobile version is the exact same iPhone with the exact same unlock status as the SIM free version. The only difference is it ships with a T-Mobile SIM card inside.

    Why would you return it for the exact same phone and waste your time?

    They both are the same.
     
  22. ABC5S macrumors 68040

    ABC5S

    Joined:
    Sep 10, 2013
    Location:
    Florida
    #22
    Its my understanding Apple will open the box in your presence to see if something is missing or damaged, no matter if you say its brand new or not. They have to check everything out, send it in to Apple, and than re-sell it as refurbished.

    PS: They are now selling SIM free T-Mobil iPhones. Have you checked the Apple website today ?
     
  23. Maira10 thread starter macrumors newbie

    Joined:
    Mar 18, 2012
    #23
    I know they r selling sim free 5s now.Thats what I wanna return my tmobile one & get a sim free one from apple.com as they r not in stock at retail stores yet. Not sure if it's worth all the trouble though.btw apple gonna open the phone even if it's still shrink wrapped?? That's sad! Maybe they should invest on a special iphone X-ray machine!
     
  24. Oui macrumors 6502

    Joined:
    Nov 9, 2012
    #24
     
  25. Maira10 thread starter macrumors newbie

    Joined:
    Mar 18, 2012
    #25

    I know they r unlocked but I heard uncomfortable stories! Like I heard if try to active your phone with the tmobile phone outside USA for the first time it becomes a brick & refuses to accept any SIM card!! Only apple could unlock it then but unfortunately I won't have access to apple in my country.i also heard if u active that sim with a plan in USA then Tmobile could lock it? R they just baseless rumors or should i be worried?
     

Share This Page