http://answers.yahoo.com/question/index?qid=20110527194222AAJFsHU So many different things and suggestions, so I have no idea what to do. And to make it more difficult I do not have the issue, my aunt does over in LA and I am 1/2 way across the world. I usually solve my problems by trial and error and i can go down the list of suggestions but I would need to give her more specific instructions. Making it worse, most of them on there are windows not mac. HELP ME HELP HER ! THANKS !