Power Adapter woes - odds of free replacement?

Discussion in 'MacBook Pro' started by ChePibe, Sep 19, 2008.

  1. ChePibe macrumors member

    Jan 27, 2005

    The Power adapter on my MacBook Pro is about to drive me up the WALL. Sadly, however, my warranty expired in July, and I am much too cheap to have purchased an extended warranty.

    I understand that Apple is now replacing some out of warranty MacBook Pro power adapters with fraying issues. Well, mine isn't fraying, but nothing else about it seems to work properly. A short list of the problems:

    1) Computer frequently reports "Not Charging" while power supply is connected (although the computer actually appears to be charging at the normal rate...)

    2) LED light comes on only sporadically.

    3) Laptop frequently simply stops charging and reverts to battery. Only constant jiggling with the cable at both the power supply end and the laptop end fixes this.

    4) Power supply will, for extended periods, simply refuse to work. No amount of jiggling fixes this.

    I don't have any exposed wire, but the unit is obviously bad. It's an old, larger, rectangular power supply.

    It's out of warranty now, and the nearest Apple Store is an hour's drive away. It's worth the drive if they'll replace it for free, though. What do you think? Should I take it up, or just buy a new one? Anyone have any experience with this?
  2. e12a macrumors 68000


    Oct 28, 2006
  3. alphaod macrumors Core


    Feb 9, 2008
  4. Eddyisgreat macrumors 601

    Oct 24, 2007
  5. tdhurst macrumors 601


    Dec 27, 2003
    Phoenix, AZ

    Go in and ask for a replacement. If you don't get one, buy a new one.
  6. whooleytoo macrumors 604


    Aug 2, 2002
    Cork, Ireland.
    Had all those problems, and more besides. I'd rather drink Chinese milk formula than use their chargers again; but with a custom power connector you don't have a choice.

    I have found the wall-to-adaptor cable to be particularly flaky. Since they're sold separately, I'd try replacing that first. It's just a standard two-pin cable which you can pick up cheaply anywhere (if you're not too obsessed with looks).

    If that fails, you could chance your arm getting a replacement for free; but I expect they'll just say it's wear and tear and you'll have to pay for it.
  7. robbieduncan Moderator emeritus


    Jul 24, 2002
    If it is damaged as described in the tech note (feel the cable where it joins the strain relief) but not yet exposed you have a chance. If it feels different to the rest of the cable take a print out of the tech note, make an appointment and point out the issue. Be polite and you might just get a replacement, but remember: it's pretty much at their discretion if it's not actually frayed yet.

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