powerbook problems,

victor_patv

macrumors member
Original poster
Jul 20, 2004
36
0
Ontario Canada
I just recently ordered a PB that was supposed to arrive tommorow, but due to my impatience I thought I'd give FedEx a call.
It turns out that the package has been damaged and is wet, but is still due to arrive tommorow. The lady on the phone said that I would have to deal with Apple as they are the shipper.
What should I do? Maybe the PB unharmed, what # should I use to contact apple? (exec email cutomer service or applecare... etc).
Thanks in advance for any insights you can offer.
 

Bear

macrumors G3
Jul 23, 2002
8,089
4
Sol III - Terra
Call Apple and ask them if you should accept or reject the package due to teh damage.

In you do wind up accepting the package, make sure the damage is noted in the delivery log before you sign for the package.
 

victor_patv

macrumors member
Original poster
Jul 20, 2004
36
0
Ontario Canada
thanks,

Thanks for the tip, there's no way I would of thought of that. This will be first receipt of a significant package.
I'm definitely going to call apple right now. I'll let you know how it turns out.

Patrick, hopefully a future owner of a dry and undamaged 17" Powerbook.
 

JzzTrump22

macrumors 65816
Apr 13, 2004
1,229
0
New York
I wouldn't worry too much about it being wet. It is packaged really well, with severall different layers of foam. Damage wise, well lets just hope there is none.
 

superbovine

macrumors 68030
Nov 7, 2003
2,872
0
yeah, ship over 800 items daily with fedex, and the PB is probably ok. Usually when stuff gets messed up is when they drop the box and everything flys out which wouldn't be the case because your pb is in two boxes and wrapped in plastic bag. Your'll probably be ok.
 

Bear

macrumors G3
Jul 23, 2002
8,089
4
Sol III - Terra
superbovine said:
yeah, ship over 800 items daily with fedex, and the PB is probably ok. Usually when stuff gets messed up is when they drop the box and everything flys out which wouldn't be the case because your pb is in two boxes and wrapped in plastic bag. Your'll probably be ok.
Last time I checked, the outer box was simple cardboard. The contents of the package may or may not be okay.

Taking precautions like making sure the damage to the package is noted with the dhipper before signing acceptance is a very good idea. It provides proof that the package was damaged and therefore the contents could've been damaged during shipping.
 

superbovine

macrumors 68030
Nov 7, 2003
2,872
0
yeah, and basically everything that get shipped fedex is cardboard. The inner box is cardboard too, what is your point. Do you think compaines would ship stuff in cardboard if it wasn't robust enough to handled roughly by the different shipping services. The answer is obivious.
 

Bear

macrumors G3
Jul 23, 2002
8,089
4
Sol III - Terra
superbovine said:
yeah, and basically everything that get shipped fedex is cardboard. The inner box is cardboard too, what is your point. Do you think compaines would ship stuff in cardboard if it wasn't robust enough to handled roughly by the different shipping services. The answer is obivious.
Yes, I know the packaging is in general robust enough for normal shipping hazards, but if it got very soaked, it could still have damaged the equipment.

Why is my advice to make sure the package damage is noted by the shipper before signing for it not a good idea? It's simple and it protects the receiver of the damaged package.

Yes, you're right, it could be perfectly fine, but you can't ASSUME that.
 

victor_patv

macrumors member
Original poster
Jul 20, 2004
36
0
Ontario Canada
thanks for all the help,

I'm definitely making sure they make a not of any damage before I sign for the computer (it is second only to my G5 as the biggest ticket item I have ever purchased).
I called apple and they made a note of it in my file hopefully if something is damaged they'll be really quick about replacing it, I guess I'll find out for sure tommorow.
Thanks for all the advice,
 

cubixcrayfish

macrumors member
Mar 21, 2004
73
0
Sort of the same topic, what happens when they come to deliver my $900 mini mac package when I am not home? Do they leave it by the door or come back later? According to the Fed-Ex site, it will be delivered in the morning and I will be in class. I hope they don't leave it at the door


CCF
 

Bear

macrumors G3
Jul 23, 2002
8,089
4
Sol III - Terra
cubixcrayfish said:
Sort of the same topic, what happens when they come to deliver my $900 mini mac package when I am not home? Do they leave it by the door or come back later? According to the Fed-Ex site, it will be delivered in the morning and I will be in class. I hope they don't leave it at the door


CCF
Well, that depends on many things.. it could be left somewhere around your place. Of they could attempt redelivery for a couple of days. Or you can call and have it intercepted and you can pick it up at the fedex depot if you want. But you must have a government issued photo id to pick up a package at the depot...with the correct address on it. At least that's usually the case.
 
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