Ok so about a week and a half ago my PowerBook was having lots of problems. Long story short, I did disk repair, diskwarrior, reinstalled panther, EVERYTHING. It was broken. I took it in to Apple and they told me this: Since the pbook had some dents in it, the apple repair center could call me saying they would not fix it because accidental damage is not covered under applecare. Well I kept checking teh status of the pbook online, and finally it came to: Hold - Admn. Requote Crap, i thought. So i called the apple store, tey said the repair center should call me that day saying either i pay $800 to fix the dents, or they send it back with no fixed hard drive. I waited and waited for the call. It never came. Today, I called Apple and spoke to a woman who told me that they decided they would fix it for free! Even the case!!! I AM SO HAPPY! And whoever the other person was who posted having similar problems with their powerbook, i hope you have good luck as well!