SMM
macrumors 65816
Me too. Maybe the author could expand on this. I keep close to the news about the PM's (having 2) and have never heard of this.
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PowerMac G5 Power Supply Repair Extension Program Initiated
- Thread starter MacBytes
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Me too. Maybe the author could expand on this. I keep close to the news about the PM's (having 2) and have never heard of this.
There is also a repair program for imac G5's of the second generation for power supply as well since last week.
4JNA
macrumors 65832
always wanted a faster G5 (2nd gen dual 1.8), but not so much after hearing this. my g5 has been running solid for the better part of 3 years without any issues. at all. reboot for updates, off for vacations (1 week x 2). i can second the reliable to the point of 'unbelievable' part of the thread. 🙂
glad to hear that apple is still standing behind their hardware.
glad to hear that apple is still standing behind their hardware.
decksnap
macrumors 68040
Random Shutdowns
If you take a spin through the apple discussion boards, you'll also find a bunch of entries there.
From Apple's support website:
"... It is possible that your Power Mac G5 may exhibit power-related issues that are unrelated to the component failure identified by Apple as part of this program. Apple or an AASP can help you troubleshoot these issues, but if your Power Mac G5 is not covered under warranty or an extended service agreement, such as the AppleCare Protection Plan, repairs, if requested, will be at your own expense.
Apple is aware that some customers may have paid for out of warranty repairs that qualify under this program. Apple or local AASPs will contact affected customers (where contact information is available) with details on the reimbursement process.
This program extends repair coverage on the specific component failure for up to two years from the date of purchase, however, Apple will continue to evaluate the repair data and will provide further repair extensions as needed."
I am confused. If my power supply dies after a 12 months warranty, will this cover me another year after the warranty or not (read the last sentence above)?
"... It is possible that your Power Mac G5 may exhibit power-related issues that are unrelated to the component failure identified by Apple as part of this program. Apple or an AASP can help you troubleshoot these issues, but if your Power Mac G5 is not covered under warranty or an extended service agreement, such as the AppleCare Protection Plan, repairs, if requested, will be at your own expense.
Apple is aware that some customers may have paid for out of warranty repairs that qualify under this program. Apple or local AASPs will contact affected customers (where contact information is available) with details on the reimbursement process.
This program extends repair coverage on the specific component failure for up to two years from the date of purchase, however, Apple will continue to evaluate the repair data and will provide further repair extensions as needed."
I am confused. If my power supply dies after a 12 months warranty, will this cover me another year after the warranty or not (read the last sentence above)?
mklos
macrumors 68000
Basically all Apple is doing is expanding the warranty on ONLY the power supply beyond the normal 1 yr warranty. This is very common in the computer industry. Dell, HP, Gateway have all done the same thing with various computer related items (printers, displays, computers, etc). So this does NOT mean that you automatically get a extra 1 or 2 years of warranty on the entire PowerMac, its just the power supply IF your computer falls within those serial numbers. And then they will determine if the power supply really needs to be replaced.
Thanks. Of course I only meant the power supply. But if you read the first paragraph of my original post it says:
"... Apple or an AASP can help you troubleshoot these issues, but if your Power Mac G5 is not covered under warranty or an extended service agreement, such as the AppleCare Protection Plan, repairs, if requested, will be at your own expense..."
But, what about this? At first they are telling you that if you are not covered under warranty, repairs will be at your own expense and than a few sentences later they are saying that this program extends repair coverage on the specific component failure for up to two years from the date of purchase.
Are you sure that apple is expanding the warranty on the power supply beyond the normal 1 yr warranty?
...
"... Apple or an AASP can help you troubleshoot these issues, but if your Power Mac G5 is not covered under warranty or an extended service agreement, such as the AppleCare Protection Plan, repairs, if requested, will be at your own expense..."
But, what about this? At first they are telling you that if you are not covered under warranty, repairs will be at your own expense and than a few sentences later they are saying that this program extends repair coverage on the specific component failure for up to two years from the date of purchase.
Are you sure that apple is expanding the warranty on the power supply beyond the normal 1 yr warranty?
...