Unfortunately the number of threads expressing displeasure are numerous while good deeds go unheard, so I decided to share my experience with Apple. I made a couple of threads concerning my issues of applications, mainly Finder, randomly crashing on my brand new MBP. I called Apple a couple of times, and while, they tried to walk me through solutions, they were stumped on the phone. After a 3rd call or so, they finally said to send it in and promptly mailed out a shipping box with postage which I received the next day, the 9th. On the same day I received the box, I packed up and called DHL to pick up from my house. Apple received the package the following day, 10th, and on the same day, the MBP was diagnosed, fixed, and shipped back out. Looks like it was an issue with the RAM, so they replaced the module. I just received the package from DHL this morning. From SoCal to Houston, TX and back in lickety split. Talk about fast service! I have never had any warranty work completed so quickly. I was expecting them to receive the MBP but keep it on a long waiting list. Even the customer service rep said it would most likely take 5-7 business days. I also love that they paid for Next Day delivery both ways. Every company I've dealt with (Canon, Tamron, Intel, and more) I would have to pay for postage to their service center, and they would only ship back with standard delivery. Kudos Apple. Kudos.