Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Pre-order Horror Story

P

Primate

macrumors member
Original poster
Oct 10, 2011
46
0
Those in the ATT thread know my story by now but I have to vent.

So I stayed up and started hitting refresh at 12:00 am PST sharp on the apple site by 1:30 am PST I still could not get an order complete so I went to the ATT site and 9 mins later I had my confirmation 1:39 am PST 3:39 am my time.

I got this email

Thank you for your recent order! Your iPhone has been reserved. Your order is expected to be delivered on 10/14/11*. You will receive a confirmation email when your order is ready to ship.

You can track your order online at www.att.com/wirelessorderstatus. Status may not be available if your order was placed within the past 24 hours.

Existing Customers: Services and features already on your account may not be listed below.

Your order number: 5130XXXXXXX.

Not Eligible for Mail-In Rebate
Type Description Monthly Price One Time Price
PACKAGE Apple iPhone 4S - 32 GB $299.99
Device Apple iPhone 4S - 32 GB - Black
Plan Nation Unlimited $69.99
Features DataPro 2GB for iPhone 4S $25.00
Messaging Unlimited with Mobile to Any Mobile Calling $20.00
Mobile Protection Pack $9.99
Estimated Sales Tax $18.00
*Order Total $317.99
Click to expand...

Right on time for some sleep. Then friday night I get this email:

Dear XXXXXXXXXXX,

Thank you for your recent purchase at att.com.

AT&T is working with a leader in Identity Verification services to reduce the risks associated with identity theft, protecting you and AT&T. To ensure the security of your online purchase, we cannot process your order until your identity has been verified.

Please call us at 866-391-0749 by October 15, 2011 so we can verify your identity. When speaking with our AT&T team, you will be asked to answer unique and personal questions that are intended to verify your identity.

Order Specialists are available to assist you:

Monday thru Saturday: 10 AM – 11 PM (Eastern Time)
Sunday: 10 AM - 9 PM (Eastern Time)
If we don't hear from you by October 15, 2011 your order will be canceled automatically.

Thank you,

AT&T
Click to expand...

So I call and I am told I have to take 2 forms of ID in to the store. The store was closed by this time so I went in Sat first thing when they opened and gave them IDs and all was well. Then Sat night I get this again:
AT&T Order #: 5130XXXXXX

Dear XXXXX,

Thank you for your recent purchase at att.com.

AT&T is working with a leader in Identity Verification services to reduce the risks associated with identity theft, protecting you and AT&T. To ensure the security of your online purchase, we cannot process your order until your identity has been verified.

Please call us at 866-391-0749 by October 15, 2011 so we can verify your identity. When speaking with our AT&T team, you will be asked to answer unique and personal questions that are intended to verify your identity.

Order Specialists are available to assist you:

Monday thru Saturday: 10 AM – 11 PM (Eastern Time)
Sunday: 10 AM - 9 PM (Eastern Time)
If we don't hear from you by October 15, 2011 your order will be canceled automatically.

Thank you,

AT&T
Click to expand...

WTF!!! I thought it might be an error duplicate but I figured I better call just incase. Sure enough something was not done right at the store and I had to answer a bunch of questions from my credit file and they say ok you are good to go. Shortly after the call I get this:

Congratulations! With AT&T, you get the nations’ fastest mobile broadband network* and the best coverage worldwide - more phones that work in more countries**.


We have processed your order and it has been sent to our warehouse for shipment.

Your order cannot be changed or canceled at this time.

We’ll send you a confirmation email as soon as your order ships. Check your order status online at www.att.com/wirelessorderstatus. Note if your order was placed within the past 24 hours, the order information may not yet be available.

Thank you,

AT&T




Order Number:
XXXXX

Tracking number:
Pending Shipment

Wireless Number(s):
XXX
Click to expand...

I checked my status on Monday and my order date has changed to 10/8 vs when I actually ordered and as of today I am still showing backordered on my order status page. I understand these things happen and I am hoping to get the phone some time next week but all this talk of 1 month for orders processed after Friday is getting me worked up. So thought I would share so those with similar stories know they are not alone.
 
Last edited:
Still no tracking today. Hopefully next week is the week for me. This will be my last time staying up to do a pre-order lol.
 
lilj4425 said:
Now where did I put that popcorn?
Click to expand...

popcorn.gif


You left it on the counter so I took it ;)
 
Primate said:
Those in the ATT thread know my story by now but I have to vent.

So I stayed up and started hitting refresh at 12:00 am PST sharp on the apple site by 1:30 am PST I still could not get an order complete so I went to the ATT site and 9 mins later I had my confirmation 1:39 am PST 3:39 am my time.

I got this email



Right on time for some sleep. Then friday night I get this email:



So I call and I am told I have to take 2 forms of ID in to the store. The store was closed by this time so I went in Sat first thing when they opened and gave them IDs and all was well. Then Sat night I get this again:


WTF!!! I thought it might be an error duplicate but I figured I better call just incase. Sure enough something was not done right at the store and I had to answer a bunch of questions from my credit file and they say ok you are good to go. Shortly after the call I get this:



I checked my status on Monday and my order date has changed to 10/8 vs when I actually ordered and as of today I am still showing backordered on my order status page. I understand these things happen and I am hoping to get the phone some time next week but all this talk of 1 month for orders processed after Friday is getting me worked up. So thought I would share so those with similar stories know they are not alone.
Click to expand...

Same situation here. I am canceling order or file chargebacks and wait for next batch from Verizon.
 
Primate said:
Those in the ATT thread know my story by now but I have to vent.

So I stayed up and started hitting refresh at 12:00 am PST sharp on the apple site by 1:30 am PST I still could not get an order complete so I went to the ATT site and 9 mins later I had my confirmation 1:39 am PST 3:39 am my time.

I got this email



Right on time for some sleep. Then friday night I get this email:



So I call and I am told I have to take 2 forms of ID in to the store. The store was closed by this time so I went in Sat first thing when they opened and gave them IDs and all was well. Then Sat night I get this again:


WTF!!! I thought it might be an error duplicate but I figured I better call just incase. Sure enough something was not done right at the store and I had to answer a bunch of questions from my credit file and they say ok you are good to go. Shortly after the call I get this:



I checked my status on Monday and my order date has changed to 10/8 vs when I actually ordered and as of today I am still showing backordered on my order status page. I understand these things happen and I am hoping to get the phone some time next week but all this talk of 1 month for orders processed after Friday is getting me worked up. So thought I would share so those with similar stories know they are not alone.
Click to expand...

Doesnt seem worth it for a phone does it? :(
 
In 6 months you won't even care about this.

Life is too short to get mad at this kind of botch up. AT&T is famous for this type of stuff. Maybe they'll surprise you, maybe not. Maybe it takes an extra few days. Won't matter in the larger scheme of things.

As we say in the islands here, "Hang loose, brah."
 
I feel you. At least yr issue's been resolved though...I'm still waiting for att to figure out why theres a hold on my account. It'll be four days today.
 
Primate said:
No Sir. I purchased a house with less hassle ;)
Click to expand...

LOL

Actually, I think it may be easier to buy a Gun in the US than to buy a Cell Phone from AT&T.

(I got hit with the "verify your identity" delay too by the way. Then they changed my order date from 1 hour after the site opened to "10/8". It was my fault for having moved earlier this year they kindly explained to me, before tossing my order at the end of the line...)
 
Sounds to me like you got something wrong with your credit/identity, etc.

Everyone is super careful these days because of the scammers. After this is all over I would get it FIXED!:rolleyes:
 
I moved about 6 months ago. Perhaps that is the issue? I am fine with them double checking my identity. Actually I am happy to see they do this, but they need to find a more efficient way to conduct the check.
 
Originally I had My Pre-Order Saga as the title but it wasn't as catchy as a title with Horror in it. Got you to read right?
 
Primate said:
Originally I had My Pre-Order Saga as the title but it wasn't as catchy as a title with Horror in it. Got you to read right?
Click to expand...

I gotta try that next time. Anytime I start a new thread I have to put 'HORROR!!!' in the title somehow to see if I get extra views :rolleyes:

example: 'OH THE HORROR!!! quick iPhone 4s question...' :p
 
It will work.. but really to me it is a horror story. When November rolls around and i still don't have the phone I will have to come up with something even more catchy :cool:
 
Primate said:
It will work.. but really to me it is a horror story. When November rolls around and i still don't have the phone I will have to come up with something even more catchy :cool:
Click to expand...

Your story is neither horror or a saga.

And I read the thread because I pretty much knew it wouldn't be close to either and wanted to make a sarcastic comment illustrating your drama queen like behavior.

So if you consider that a +1 for you... so be it...
 
samcraig said:
Your story is neither horror or a saga.
Click to expand...

Not getting your phone the exact day it comes out is beyond horror...it's utter catastrophe. Expect a major spike in suicides and murders if people don't get their telephone toys when they deserve them.
 
Lmfao

Don Kosak said:
LOL

Actually, I think it may be easier to buy a Gun in the US than to buy a Cell Phone from AT&T.

(I got hit with the "verify your identity" delay too by the way. Then they changed my order date from 1 hour after the site opened to "10/8". It was my fault for having moved earlier this year they kindly explained to me, before tossing my order at the end of the line...)
Click to expand...

You are so right!!! Lol
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back