Carrier Pre-order through AT&T

[jwlbel]

I went into the AT&T store this afternoon and I pre-ordered two (for my wife and myself) new iPhones 7 plus'. The estimated ship date isn't until 10/7-10/14. My question is... Is it possible to go into the AT&T Store (after they are released) if they have them in stock, can I get them in-store and cancel my pre-order or do I have to wait until the pre-order finally ships? Of course, assuming that they have some in store to sell. It would make sense that I could but sometimes places have strange rules that don't make any sense.

 

[coolaaron88]

I work for AT&T

Once the preorder ships you won't be able to cancel it until its delivered.

 

[jwlbel]

I work for AT&T

Once the preorder ships you won't be able to cancel it until its delivered.

Thank you for the quick reply

My question is... Since it is not due to ship until 10/7-10/14 and if I go into the local AT&T on launch day or soon after but BEFORE it ships can I get it in the store and cancel my pre-order that has not shipped yet? If it ships earlier and I for some reason (would love it if it happened) I were to get it on launch day then I would not need to go into the store.

 

[Juansito]

I have heard (can't confirm) that if you cancel your order it takes 24/48 hours for the upgrade (att next) to become available again so you can re-order.

 

[coolaaron88]

Thank you for the quick reply

My question is... Since it is not due to ship until 10/7-10/14 and if I go into the local AT&T on launch day or soon after but BEFORE it ships can I get it in the store and cancel my pre-order that has not shipped yet? If it ships earlier and I for some reason (would love it if it happened) I were to get it on launch day then I would not need to go into the store.

Yes you can do that any time as long as it hasnt shipped, you'd be good.

 

[Steve686]

I have heard (can't confirm) that if you cancel your order it takes 24/48 hours for the upgrade (att next) to become available again so you can re-order.

I ordered then cancelled a 6s and then ordered the 6sPlus within 5 minutes last year on NEXT as soon as preorders went live. I had no problem with my NEXT eligibility re-upping immediately.

I'm sure there have been others not so lucky.

 

[boomhower]

I ordered then cancelled a 6s and then ordered the 6sPlus within 5 minutes last year on NEXT as soon as preorders went live. I had no problem with my NEXT eligibility re-upping immediately.

I'm sure there have been others not so lucky.

I canceled a preorder with Apple tonight and within an hour or so it was showing available to upgrade with AT&T again. AT&T told me 12 hours, took much much less than that. Not a exactly the same situation but just a data point to consider.