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Premier Customer with Shipped status!
- Thread starter ThisSpace4rent
- Start date
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nope. not yet on mine. ordered 6/9 around 3pm pacific. order date on the regular att.com order status is 6/9 as well. what shipping option did u select, if you did select one?
when were you charged? I still have yet to see any pending or anything on my bank account. Every time I call my order is processed. So no cancellation or anything.
I just show a pending transaction, I haven't been following my card as closely as the ATT order so I can't tell when it appeared.
Chat with AT&T
Please wait for a chat agent to respond.
All chat agents are currently assisting others. Thanks for your patience. A chat agent will be with you shortly.
You are now chatting with 'Marjorie F'
Marjorie F: Welcome to AT&T Premier Support. I am reading your question and will be right with you.
Zeff Wheelock: Order #:xxxxxxxxxxxxxxxxxxxx
Marjorie F: To clarify, you want to know when to expect to receive your pre-ordered iPhone?
Zeff Wheelock: Yes, please
Marjorie F: I'd be more than happy to assist you with this.
Marjorie F: The orders will be mailed out starting tomorrow.
Zeff Wheelock: OK. So second day air will be either Saturday or early next week?
Zeff Wheelock: I guess I am confused why Apple is able to ship their orders out to arrive on Fri and AT&T is shipping theirs out on Friday.
Marjorie F: I will be right with you.
Marjorie F: Second day air is not offered for the iPhones.
Zeff Wheelock: Hm. I swear that there was an option to click on for overnight or 2nd Day.
Zeff Wheelock: OK. So I should expect to arrive next week?
Marjorie F: There may have been that option on the site but regrettably, the orders for the iPhones cannot be sent out for next day.
Zeff Wheelock: OK. So, an estimation would be for next week?
Marjorie F: The shipping time has been estimated for the new iPhones as 7-10 days.
Zeff Wheelock: From the email I received: "We estimate your order will be shipped within 2 - 5 business days pending approval if applicable. We will notify you by email when it is approved and shipped."
Marjorie F: That is the normal shipping time that is shown on all orders, but the new iPhones have a different shipping time-frame.
Zeff Wheelock: I am a little disappointed. But it is what it is. Not much I can do about it but wait. Thanks for the help.
=================================
I am a new customer, but I am confused why if you ordered from Apple, you get it on Friday and if you ordered from AT&T it gets shipped on Friday. And a 7-10 day shipping. The only reason I ordered through AT&T was that I get a discount on the monthly service charge through my company. The price you pay for saving a few dollars.
Please wait for a chat agent to respond.
All chat agents are currently assisting others. Thanks for your patience. A chat agent will be with you shortly.
You are now chatting with 'Marjorie F'
Marjorie F: Welcome to AT&T Premier Support. I am reading your question and will be right with you.
Zeff Wheelock: Order #:xxxxxxxxxxxxxxxxxxxx
Marjorie F: To clarify, you want to know when to expect to receive your pre-ordered iPhone?
Zeff Wheelock: Yes, please
Marjorie F: I'd be more than happy to assist you with this.
Marjorie F: The orders will be mailed out starting tomorrow.
Zeff Wheelock: OK. So second day air will be either Saturday or early next week?
Zeff Wheelock: I guess I am confused why Apple is able to ship their orders out to arrive on Fri and AT&T is shipping theirs out on Friday.
Marjorie F: I will be right with you.
Marjorie F: Second day air is not offered for the iPhones.
Zeff Wheelock: Hm. I swear that there was an option to click on for overnight or 2nd Day.
Zeff Wheelock: OK. So I should expect to arrive next week?
Marjorie F: There may have been that option on the site but regrettably, the orders for the iPhones cannot be sent out for next day.
Zeff Wheelock: OK. So, an estimation would be for next week?
Marjorie F: The shipping time has been estimated for the new iPhones as 7-10 days.
Zeff Wheelock: From the email I received: "We estimate your order will be shipped within 2 - 5 business days pending approval if applicable. We will notify you by email when it is approved and shipped."
Marjorie F: That is the normal shipping time that is shown on all orders, but the new iPhones have a different shipping time-frame.
Zeff Wheelock: I am a little disappointed. But it is what it is. Not much I can do about it but wait. Thanks for the help.
=================================
I am a new customer, but I am confused why if you ordered from Apple, you get it on Friday and if you ordered from AT&T it gets shipped on Friday. And a 7-10 day shipping. The only reason I ordered through AT&T was that I get a discount on the monthly service charge through my company. The price you pay for saving a few dollars.
The problem is EVERYONE has been getting different answers from AT&T, so no one is for sure whether they will be here tomorrow or wont be shipped until tomorrow. I would just keep watching the order status page and see what it says when it updates throughout the day.
Soapbox alert
So, by the title, you might imagine I will be ranting a little bit. Well, at least the story ends well.
I finally talked to AT&T Premier (via online chat) and got my tracking number. I will get delivery tomorrow (and, yes, I paid for overnight when I placed the order) if all goes well at this point.
Through this misadventure, though, I spoke with about 10 different phone reps and 8 different online chat reps. (the reason for so many phone reps is because the online site was not finishing my order, and it took 3 reps to get one to actually PLACE the phone order for me).
I have heard everything from "Your phones will ship on Thursday." to "They'll ship on Friday. No phones are shipping before Friday." to "7-14 days [from Wednesday], you should receive your phones." Very few reps appeared to be in the know, but they all acted like they were.
Meanwhile, I've never received an email from AT&T. Not "you placed an order,", not "it's processing", and not "here's your tracking number". I gave the agent who took my order my email address. Very carefully.
My point is, people are paying at least $200/pop for these, not to mention a commitment to over $4,000 of phone service, and these hooligans, somewhere along the way, have failed many steps of quality assurance and utterly decimated what confidence I had to begin with in AT&T.
I know we're Premiere; I know we get a discount. But I get better customer service in Wal-Mart, for goodness's sake.
Any concerned customers, how can we get AT&T to pay attention to us? Or is there no hope?
Oh well, I will feel consoled when I am tweaking my iP3GS to my liking. Maybe it can only get better from here.
Soapbox down.
So, by the title, you might imagine I will be ranting a little bit. Well, at least the story ends well.
I finally talked to AT&T Premier (via online chat) and got my tracking number. I will get delivery tomorrow (and, yes, I paid for overnight when I placed the order) if all goes well at this point.
Through this misadventure, though, I spoke with about 10 different phone reps and 8 different online chat reps. (the reason for so many phone reps is because the online site was not finishing my order, and it took 3 reps to get one to actually PLACE the phone order for me).
I have heard everything from "Your phones will ship on Thursday." to "They'll ship on Friday. No phones are shipping before Friday." to "7-14 days [from Wednesday], you should receive your phones." Very few reps appeared to be in the know, but they all acted like they were.
Meanwhile, I've never received an email from AT&T. Not "you placed an order,", not "it's processing", and not "here's your tracking number". I gave the agent who took my order my email address. Very carefully.
My point is, people are paying at least $200/pop for these, not to mention a commitment to over $4,000 of phone service, and these hooligans, somewhere along the way, have failed many steps of quality assurance and utterly decimated what confidence I had to begin with in AT&T.
I know we're Premiere; I know we get a discount. But I get better customer service in Wal-Mart, for goodness's sake.
Any concerned customers, how can we get AT&T to pay attention to us? Or is there no hope?
Oh well, I will feel consoled when I am tweaking my iP3GS to my liking. Maybe it can only get better from here.
Soapbox down.
