Premier Customer with Shipped status!

Discussion in 'iPhone' started by ThisSpace4rent, Jun 18, 2009.

  1. ThisSpace4rent macrumors newbie

    Joined:
    Jun 13, 2009
    #1
    woohoo

    Ordered 6/9 @ 6pm central; existing customer, this is an upgrade (wife's phone)

    No tracking number or email from Premier yet but it's a start!
     

    Attached Files:

  2. yakkonvazn macrumors member

    Joined:
    Jun 9, 2009
    #2
    nope. not yet on mine. ordered 6/9 around 3pm pacific. order date on the regular att.com order status is 6/9 as well. what shipping option did u select, if you did select one?
     
  3. joro macrumors 68020

    joro

    Joined:
    Jun 11, 2009
    Location:
    Virginia
    #3
    Nothing for me as of yet either and I ordered on 6/9 at 7:30 AM EST. Hopefully this means they are starting to process the orders! :D
     
  4. JohnFa macrumors regular

    Joined:
    Jun 12, 2009
    #4
    It's supposed to be delivered tomorrow, so why are you surprised?
     
  5. ThisSpace4rent thread starter macrumors newbie

    Joined:
    Jun 13, 2009
    #5
    I don't recall selecting anything. I'm guessing I've got the default shipping.
     
  6. ThisSpace4rent thread starter macrumors newbie

    Joined:
    Jun 13, 2009
    #6
    Not surprised, excited. These are our first iPhones.
     
  7. yakkonvazn macrumors member

    Joined:
    Jun 9, 2009
    #7
    when were you charged? I still have yet to see any pending or anything on my bank account. Every time I call my order is processed. So no cancellation or anything.
     
  8. ThisSpace4rent thread starter macrumors newbie

    Joined:
    Jun 13, 2009
    #8
    I just show a pending transaction, I haven't been following my card as closely as the ATT order so I can't tell when it appeared.
     
  9. zwheeloc macrumors newbie

    Joined:
    Jul 24, 2002
    Location:
    Lincoln, MA
    #9
    Chat with AT&T

    Please wait for a chat agent to respond.

    All chat agents are currently assisting others. Thanks for your patience. A chat agent will be with you shortly.

    You are now chatting with 'Marjorie F'


    Marjorie F: Welcome to AT&T Premier Support. I am reading your question and will be right with you.

    Zeff Wheelock: Order #:xxxxxxxxxxxxxxxxxxxx

    Marjorie F: To clarify, you want to know when to expect to receive your pre-ordered iPhone?

    Zeff Wheelock: Yes, please

    Marjorie F: I'd be more than happy to assist you with this.

    Marjorie F: The orders will be mailed out starting tomorrow.

    Zeff Wheelock: OK. So second day air will be either Saturday or early next week?

    Zeff Wheelock: I guess I am confused why Apple is able to ship their orders out to arrive on Fri and AT&T is shipping theirs out on Friday.

    Marjorie F: I will be right with you.

    Marjorie F: Second day air is not offered for the iPhones.

    Zeff Wheelock: Hm. I swear that there was an option to click on for overnight or 2nd Day.

    Zeff Wheelock: OK. So I should expect to arrive next week?

    Marjorie F: There may have been that option on the site but regrettably, the orders for the iPhones cannot be sent out for next day.

    Zeff Wheelock: OK. So, an estimation would be for next week?

    Marjorie F: The shipping time has been estimated for the new iPhones as 7-10 days.

    Zeff Wheelock: From the email I received: "We estimate your order will be shipped within 2 - 5 business days pending approval if applicable. We will notify you by email when it is approved and shipped."

    Marjorie F: That is the normal shipping time that is shown on all orders, but the new iPhones have a different shipping time-frame.

    Zeff Wheelock: I am a little disappointed. But it is what it is. Not much I can do about it but wait. Thanks for the help.

    =================================
    I am a new customer, but I am confused why if you ordered from Apple, you get it on Friday and if you ordered from AT&T it gets shipped on Friday. And a 7-10 day shipping. The only reason I ordered through AT&T was that I get a discount on the monthly service charge through my company. The price you pay for saving a few dollars.
     
  10. joro macrumors 68020

    joro

    Joined:
    Jun 11, 2009
    Location:
    Virginia
    #10
    The problem is EVERYONE has been getting different answers from AT&T, so no one is for sure whether they will be here tomorrow or won’t be shipped until tomorrow. I would just keep watching the order status page and see what it says when it updates throughout the day.
     
  11. hasel0001 macrumors newbie

    Joined:
    Jun 17, 2009
    #11
    Soapbox alert

    So, by the title, you might imagine I will be ranting a little bit. Well, at least the story ends well.

    I finally talked to AT&T Premier (via online chat) and got my tracking number. I will get delivery tomorrow (and, yes, I paid for overnight when I placed the order) if all goes well at this point.

    Through this misadventure, though, I spoke with about 10 different phone reps and 8 different online chat reps. (the reason for so many phone reps is because the online site was not finishing my order, and it took 3 reps to get one to actually PLACE the phone order for me).

    I have heard everything from "Your phones will ship on Thursday." to "They'll ship on Friday. No phones are shipping before Friday." to "7-14 days [from Wednesday], you should receive your phones." Very few reps appeared to be in the know, but they all acted like they were.

    Meanwhile, I've never received an email from AT&T. Not "you placed an order,", not "it's processing", and not "here's your tracking number". I gave the agent who took my order my email address. Very carefully.

    My point is, people are paying at least $200/pop for these, not to mention a commitment to over $4,000 of phone service, and these hooligans, somewhere along the way, have failed many steps of quality assurance and utterly decimated what confidence I had to begin with in AT&T.

    I know we're Premiere; I know we get a discount. But I get better customer service in Wal-Mart, for goodness's sake.

    Any concerned customers, how can we get AT&T to pay attention to us? Or is there no hope?

    Oh well, I will feel consoled when I am tweaking my iP3GS to my liking. Maybe it can only get better from here.

    Soapbox down.
     
  12. trssho macrumors 6502

    Joined:
    May 24, 2009
    #13
    Was that so hard?

    Gee whizz ATT. A little comunication and straight info would have saved a lot of headache!
     

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