Preparing an iPhone for Genius Bar?

frozencarbonite

macrumors 6502
Original poster
Aug 3, 2006
352
39
I have a 3GS that either needs replaced or repaired. I'm going to take it to the Apple Store to see what they will do. It's still under Applecare.

My question is: Do I need to restore the iPhone to factory settings first before taking it to them so that they can't access my data if they have to keep it? I don't like the idea of them possibly accessing my data.

What are you experiences with your iPhone at the "Genius" bar?
 

liambre

macrumors newbie
Jul 23, 2010
4
0
Theres no need to wipe your data, they'll do that infront of you if they need the phone.

Make sure you make a backup of your data (obviously) before you go.

I went to the Genius Bar recently, really nice people and no problems. They changed my phone straight away and were very helpful. Genius! :D
 

Shwonx

macrumors member
Dec 31, 2009
95
0
I've been fortunate enough to have the lovely NO SERVICE problem for the last few days. Making the trip to an applestore now.

What od I need to bring with me in order ot get a replacement? Do I need an original sales reciept, becuase I don't have one...

EDIT: I have a 3gs.
 

liambre

macrumors newbie
Jul 23, 2010
4
0
I've been fortunate enough to have the lovely NO SERVICE problem for the last few days. Making the trip to an applestore now.

What od I need to bring with me in order ot get a replacement? Do I need an original sales reciept, becuase I don't have one...

EDIT: I have a 3gs.
No need for a receipt, they'll check the sale date of phone via the serial number. If the phone needs replacing, they replace the phone; nothing else. (so don't worry about the accessories)
 

Shwonx

macrumors member
Dec 31, 2009
95
0
Was 40 minutes late for my appointment, they made a new one and replaced my phone!! :)