Preparing an iPhone for Genius Bar?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by frozencarbonite, Jul 23, 2010.

  1. frozencarbonite macrumors 6502

    frozencarbonite

    Joined:
    Aug 3, 2006
    #1
    I have a 3GS that either needs replaced or repaired. I'm going to take it to the Apple Store to see what they will do. It's still under Applecare.

    My question is: Do I need to restore the iPhone to factory settings first before taking it to them so that they can't access my data if they have to keep it? I don't like the idea of them possibly accessing my data.

    What are you experiences with your iPhone at the "Genius" bar?
     
  2. liambre macrumors newbie

    Joined:
    Jul 23, 2010
    #2
    Theres no need to wipe your data, they'll do that infront of you if they need the phone.

    Make sure you make a backup of your data (obviously) before you go.

    I went to the Genius Bar recently, really nice people and no problems. They changed my phone straight away and were very helpful. Genius! :D
     
  3. Shwonx macrumors member

    Joined:
    Dec 31, 2009
    #3
    I've been fortunate enough to have the lovely NO SERVICE problem for the last few days. Making the trip to an applestore now.

    What od I need to bring with me in order ot get a replacement? Do I need an original sales reciept, becuase I don't have one...

    EDIT: I have a 3gs.
     
  4. liambre macrumors newbie

    Joined:
    Jul 23, 2010
    #4
    No need for a receipt, they'll check the sale date of phone via the serial number. If the phone needs replacing, they replace the phone; nothing else. (so don't worry about the accessories)
     
  5. Shwonx macrumors member

    Joined:
    Dec 31, 2009
  6. Shwonx macrumors member

    Joined:
    Dec 31, 2009
    #6
    Was 40 minutes late for my appointment, they made a new one and replaced my phone!! :)
     

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