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Pretty sure "Genius" is wrong about my sleep issue...Advice?

A

anothermacaddic

macrumors member
Original poster
Jun 5, 2007
94
0
My macbook has been having sleep issues. Sometimes when i close the lid all the sudden I will hear the startup chimes and when i open the lid it will be on the boot up screen about 80%. Then it will load up and apps will say do you want to restore previous sessions and such.

I took my book into the genius and he told me that they probably need to replace a cable to the superdrive. I was pretty shocked because that sounded pretty far off base. My question, so do i entrust my book to a pretty much known doofus? I was thinking theres something wrong with the os. Can someone suggest a way that I can fix it myself? Ive never reinstalled osx on the numerous macs ive had. Ive upgraded the os and its been pretty much a clean install and fairly automatic. I dont want to lose anything and i dont want the stability to decrease. The book is very stable as Ive only seen a kernel panic once and that was a long time ago which i have since deemed a fluke.

I just want my mac to sleep normally!
PS im 1 week from my 1 year anniversary w the book, its probably a good idea to get the applecare extension am i right? It is $250. A new book is $1000 Kind of hard to justify.
 
Yes, AppleCare for laptops is a good idea. You can probably find it cheaper than $250 if you look on eBay or elsewhere, though.
 
archive install
the see what happens.

this is why its nice to have a external hdd.
i have erased and installed ( not archive ) numerous times so i figure out what is good to do.

i keep time machine backed up ( obvious ) so if i erase and install and it doesn't do anything i can go back to my time machine

second is every extra program you have downloaded from the internet or cd's i make a disk image of it and save it under a seperate partition then the time machine drive.
this works out very nice as you can make boot disks from it

but ya archive install
you will not lose anything (well at least it shouldn't, i am not responsible if it does )
archive keeps all your things but redoes the operating system
so try that
 
anothermacaddic said:
PS im 1 week from my 1 year anniversary w the book, its probably a good idea to get the applecare extension am i right? It is $250. A new book is $1000 Kind of hard to justify.
Click to expand...

Definitely get the AppleCare, you're having issues with the machine. It could well need a new logic board, which will be about $700 if you don't have Applecare.
 
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While they talk to you, Mac Geniuses are searching the Apple official database for the problem symptoms and what were done to fix it.

Although it might sound far fetched, they are not making it up. Do YOU have a background in electrical engineering? How do you know what the problem is or is not?

Btw, for any laptop, it's a good idea to get warranty.

Also, if necessary, system reinstall, restoring of user account, APPS, documents, emails, settings, etc. is way easier than windows.
 
Just let them replace the super drive cable it may sound far fetched but who knows it may be the source of your problem. And if it doesn't fix the issue, just take it back and have them look at it again, your planning to buy applecare anyways so it won't be at any charge to you.
 
myuserid08 said:
Go to a specialist regarding your insomnia, the apple "Genius" is for apple products only :rolleyes:
Click to expand...

Ha.

f1 said:
Just let them replace the super drive cable it may sound far fetched but who knows it may be the source of your problem. And if it doesn't fix the issue, just take it back and have them look at it again, your planning to buy applecare anyways so it won't be at any charge to you.
Click to expand...

Is it even possible to be the superdrive cable, I mean that makes no sense at all, I'd get a second opinion from a different genius.
 
I wouldn't completely dismiss what the person at the Apple store said. When I used a usb kvm switch with my old mac it would make the cd drive open every time the mac booted but not the pc.....sometimes computers like to act weird like that.
 
That happened to me twice with my iBook. The first time it was a bad hard drive, then it was the logic board.

As for the Genius, he might suspect the superdrive because it the cable was loose, it might sometimes think that it needs to wake from sleep because a cd was inserted or ejected (even though it wasn't)
 
Consultant said:
Although it might sound far fetched, they are not making it up. Do YOU have a background in electrical engineering? How do you know what the problem is or is not?
Click to expand...

I lost all respect for you on this one. A troll flaming, nice to meet you. Good bye /ignore
 
Consultant said:
Although it might sound far fetched, they are not making it up. Do YOU have a background in electrical engineering? How do you know what the problem is or is not?
Click to expand...

An Apple genius with a degree in electrical engineering? Hilarious.

In my experience, an "Apple genius" is like a 45 kilo guy nicknamed "Mr. Big"
 
anothermacaddic said:
I lost all respect for you on this one. A troll flaming, nice to meet you. Good bye /ignore
Click to expand...

uuuuuuuh.... you got some pretty good advise that you're throwing away here.

Warranty repairs cost Apple money, and they are motivated to fix the problem as efficiently as possible based on their technical understanding of the hardware, and database of all problems and repairs.

If you think you have such great insight into the problem, why don't you just fix it yourself?
 
I took the advise for apple care pretty much because it is transferable to the next owner of my sleepless macbook. Maybe in a different city they will be able to find an apple store with better support. We can consider this case SOLD. Thanks to all who have provided helpful posts.
 
anothermacaddic said:
I lost all respect for you on this one. A troll flaming, nice to meet you. Good bye /ignore
Click to expand...

I know, right? What the hell does being an EE have to do with a faulty SD cable? We know the OS, we know Macs, we know computers, and a bad SD cable is not enough to make a laptop reboot when you close the lid. I've had mine in peices. I know how it's constructed. I know how it;s designed. I can tell you that SuperDrive cables don't just go bad. Maybe they can come loose, but they don't just "go bad". Even if it did, it's not enough to make your machine reboot when you close the lid. If anything, the drive would be ignored at boot time and is just not functional. If by some 1 in a million fluke it created a short, then the machine would most likely not power on at all. And what would cause such an impossible short? I'm afraid you'd have bigger problem than you do now.

I'd get a second opinion. And AppleCare may be in order. Your machine's logicboard may be in the beginning stages of a slow and painful death.
 
Really the personal attacks and the trolling is the main reason I stopped lurking and posting in this forum.
 
krye said:
Yes, I got my AppleCare on eBay for like $46 bucks. What a deal.
Click to expand...

This is a gamble. The seller may have been a liquidator or just selling boxes and that is why the price was so much lower.

What if you are told by Apple that the registration number is already used or invalid/expired ?? Then you are out forty six bucks.
 
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