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Just called UPS and the lady says that they just got the briefing from Apple about the iPhones today and they can't do anything with them regarding holding the packages or anything unless directly requested by Apple themselves..
I was really hoping to be able to go pick mine up at 8am.

Then login with UPS MyChoice (its free to sign up) and do it from the internet yourself where you don't have to deal with CS reps making comments that aren't true.
 
Last year during the 4S launch there were hundreds of people who had their iPhones taken off their front door. Some even had delivery drivers steal theirs.

I'm lucky enough to live within 10 minutes of both the UPS and FedEx HUB here in the DC area. For the 4S I called into UPS and requested they hold the package that morning. At 7:45am I arrived and picked up my iPhone 4S without any lines or anything.

This method allows you to get your iPhone at 8am and prevents anyone from potentially stealing it.

Hundreds of people? I'm not sure where you got that stat. I recall a few reports of this happening, but I don't think it was some widespread problem with hundreds of phones being stolen.
 
not sure how you got them to hold your phone for pickup on the 21st..

they usually require one delivery attempt before the package goes to the hub...or can be requested to be held..
 
Then login with UPS MyChoice (its free to sign up) and do it from the internet yourself where you don't have to deal with CS reps making comments that aren't true.

Are you talking about Will Call? I tried doing that the other day and it said I could do it, but that the package would not be available for pickup until the 24th. Is there a different way to do it?
 
Change Delivery
 

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Nope

I just called UPS and asked them to hold it at the HUB so I can pick it up Friday but she said that it can't be changed and must be delivered to the address listed! Bummer.... I may call back later and try to talk to someone else.
 
Tried to do this yesterday. UPS says I need 1 failed delivery attempt. I also tried through my UPS and it says 24/28 pickup. No thanks.
 
I just called UPS and asked them to hold it at the HUB so I can pick it up Friday but she said that it can't be changed and must be delivered to the address listed! Bummer.... I may call back later and try to talk to someone else.

I don't know how the OP did it, maybe they give him special treatment or something at that hub.

I've received hundreds of packages from UPS over years and if you paid attention to the delivery progress and time stamps, you will know why they can't promise to let you pick up at 8am on delivery day. It's always the business day after (in this case Monday).

I've had packages arrive at my door at 10am when the package only got to the hub at 8:30am.

Logistics is not as easy as a lot might think.
 
Are you talking about Will Call? I tried doing that the other day and it said I could do it, but that the package would not be available for pickup until the 24th. Is there a different way to do it?

I just signed up for UPS My Choice. Even with the free Choice account you can request hold will call at the station prior to 1st delivery attempt. However, it takes 90 minutes after you register for this option to be available.

Unfortunately UPS CS are not allowed to change this option for you. You have to do it online. Starting at 90 min after you open the account.
 
Yes, this is precisely why I will never do a pre-sign again. One time I had to eat the cost of a $400 iPod because it either got stolen off the porch or the delivery driver took it, I'll never know. So never again, I want signature required or I pick it up in person at the hub.
 
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