Preview broke since Lion

Discussion in 'Mac Apps and Mac App Store' started by supersid, Sep 29, 2011.

  1. supersid macrumors newbie

    May 23, 2011
    Since I installed Lion I was not able to open Preview and therefore I was unable to view PDF files (JPG files etc.). Today I contacted Apple and after rebooting 5 times we found the problem.

    The error report stated (somewhere in the text):

    sandbox creation failed: 1002

    What we did is the following: We made a new user with admin rights. And opened a PDF under that account, which worked.

    We then went to Finder->Go pressed Alt and selected Library. In the Library we went to the folder Containers and copied this folder to the shared folder under Users. We logged of the new user account and went into the primary account again.

    In the primary account we replaced the Containers folder in the Library with the Containers folder we just placed in the shared folder under Users. After rebooting, Preview worked properly again!
  2. festerfeet macrumors newbie

    Sep 29, 2011
    China and UK
    thank you

    I have been a long time lurker on this site but your post made me register to say thanks.

    So this is my first post

    This is not a problem I have encountered but appreciate it when someone is prepared to volunteer solutions in case anyone else has suffered from the same.

    Good on you sport

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