Preview broken in 10.11 BP6

Discussion in 'OS X El Capitan (10.11)' started by StudyFlo, Sep 1, 2015.

  1. StudyFlo macrumors member

    StudyFlo

    Joined:
    Sep 13, 2014
    Location:
    Hamburg, Germany
    #1
    Hey guys!
    Have a little problem with my preview.app - when I want to open an Image, it shows me just a green screen ...

    https://www.dropbox.com/s/m2anyd6s99f52bu/Screenshot 2015-09-02 01.46.42.png

    Has anyone the same issue and is aware of a work-around or something? Restart did not help.

    It's a JPG-picture, shot by a Canon 550D, 16MP, around 4,5MB in size. I've no idea what's wrong there.
    (I'm aware, this is a beta and it might just be an issue that will get fixed - but maybe someone knows a quick solution / work-around etc.)

    thanks!
     
  2. flowrider macrumors 601

    flowrider

    Joined:
    Nov 23, 2012
    #2
    Haven't heard about this from any other users. Preview works for me!

    Lou
     
  3. leman macrumors 604

    Joined:
    Oct 14, 2008
    #3
    Could you upload the picture somewhere so that we can check if it works for us? Also, why don't you submit it as a bug to apple?
     
  4. KALLT macrumors 601

    Joined:
    Sep 23, 2008
    #4
    Does Quick Look work? How about different images?
     
  5. StudyFlo thread starter macrumors member

    StudyFlo

    Joined:
    Sep 13, 2014
    Location:
    Hamburg, Germany
    #5
    I already submitted this to Apple, I just hoped for a quick solution from some guys over here. :)

    The issue seems to affect not every picture, only JPEGs, (PNG work fine), 8MP-iPhone Pictures have no issues, just bigger images, like those 16MP SLR-Pictures ...
     
  6. StudyFlo thread starter macrumors member

    StudyFlo

    Joined:
    Sep 13, 2014
    Location:
    Hamburg, Germany
    #6
    Quicklook shows the same issue ... some images work well, PNGs for example, others like bigger JPEGs don't show.

    If I change the settings from "1 image pixel equals 1 screen pixel" to "size on screen equals size on printout", Preview now shows every picture in the beginning and just shows the green screen after zooming in and out those pictures.
     
  7. fisherking macrumors 603

    fisherking

    Joined:
    Jul 16, 2010
    Location:
    ny somewhere
    #7
    i had problems with preview, but seems fixed since beta 5. crashed when trying to edit pdfs (ie deleting a page, etc). in fact, preview crashed when i was looking at the manual for my (kitchen) blender...and now, for some horrible reason, when i import music into itunes with no image...the cover for the manual blender is now the default 'no image' image! ugh...:(
    (altho sort-of funny)...

    [​IMG]
     
  8. zunairryk macrumors regular

    Joined:
    Mar 8, 2009
    Location:
    Vancouver, BC
    #8
    I have the exact same issue on the latest beta using Late 2013 rMBP 13"
     
  9. StudyFlo thread starter macrumors member

    StudyFlo

    Joined:
    Sep 13, 2014
    Location:
    Hamburg, Germany
    #9
    thank god I'm not alone! Did you find a solution for this disturbing problem yet?
     
  10. zunairryk macrumors regular

    Joined:
    Mar 8, 2009
    Location:
    Vancouver, BC
    #10
    Unfortunately no. Hoping it will be fixed in the final version.
     
  11. zunairryk macrumors regular

    Joined:
    Mar 8, 2009
    Location:
    Vancouver, BC
    #11
    The problem still persists in the GM version.
     
  12. StudyFlo thread starter macrumors member

    StudyFlo

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    Sep 13, 2014
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    Hamburg, Germany
    #12
    Jup, so this can't be the final GM - there must be at least one more, hopefully soon!
     
  13. Cougarcat macrumors 604

    Joined:
    Sep 19, 2003
    #13
    Hah, don't be too sure! That's what I thought with the Yosemite 10.10 Reduced Transparency glitch, and it remained through 10.10.2 or 3.

    But yes, there should be more...Yosemite had three GM candidates. I hope so, because Mail is unusable with Gmail for me at the moment...always crashes.
     
  14. n3acal macrumors newbie

    Joined:
    Sep 10, 2015
    Location:
    Switzerland
    #14
    I'm experiencing exactly the same problem. The problem does not exist in Safe Boot. But Apple Support couldn't help me. I'm trying to reinstall the GM right now. Maybe that will help.
     
  15. n3acal macrumors newbie

    Joined:
    Sep 10, 2015
    Location:
    Switzerland
    #15
    @StudyFlo: Bei mir sind die Bilder zwar nicht immer grün, aber sie verschwinden manchmal einfach. Keine Ahnung, woran das liegt. Ist nicht weiter schlimm, da es die Produktivität nicht eeeeextrem stört. Aber trotzdem mühsam. Hoffentlich fixen die das noch! :p
     
  16. StudyFlo thread starter macrumors member

    StudyFlo

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    Sep 13, 2014
    Location:
    Hamburg, Germany
    #16
    Verschwinden die Bilder in der Preview.App? Mich stört's schon, da ich letztens mal Bilder meines Urlaubs aussortieren wollte, aber beim zoomen immer nur grün sehe.
     
  17. n3acal macrumors newbie

    Joined:
    Sep 10, 2015
    Location:
    Switzerland
    #17
    Ja, ich denke, wir haben beide genau das gleiche Problem. Wenn ich die Bilder öffne, dann erscheinen sie ganz kurz, verschwinden dann aber gleich wieder und ich sehe nur die graue Hintergrundfarbe von Preview.app. Aber bei einem anderen Bild hatte ich dasselbe Problem wie du; ich sah nur grün.

    Ich lade mir gerade die 6.06 GB aus dem App Store noch einmal runter und versuche, ob ich das Ganze noch einmal neu installieren kann. Vielleicht klappt das ja?
     
  18. n3acal macrumors newbie

    Joined:
    Sep 10, 2015
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    Switzerland
    #18
    Maybe it's a 13inch rMBP specific problem? Because all of us have the problem on their 13inch rMBP.
     
  19. n3acal macrumors newbie

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    Sep 10, 2015
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    Switzerland
    #19
    Obviously it's a JPEG-only problem! PNGs can be opened as usual!!!
     
  20. flowrider macrumors 601

    flowrider

    Joined:
    Nov 23, 2012
    #20
    Hmm, I never tried to open a JPEG with Preview, I use Photoshop. But, I just tried, and Preview worked just fine opening a JPEG file on my cMP.

    Lou
     
  21. ThatAutGuy macrumors newbie

    Joined:
    Sep 12, 2015
    #21
    Same issue here with a rMBP 13 inch. Here's the weird thing: if I go and resize the JPEG within preview, it then displays the image correctly - even if I "resize" to 100% of the original size. Like everyone else, only happens with large JPGs - no issues with any other files, and no issues rendering the files in any other App or even Quicklook.
     
  22. n3acal macrumors newbie

    Joined:
    Sep 10, 2015
    Location:
    Switzerland
    #22
    How do you mean resize it and then resize it back to 100%? Tools > Adjust Size? My image is 5097px x 3398px. If I resize it to, say, 1620px x 1080px, then save, the image displays correctly. But when I resize it back to the original dimensions, I can't open the image anymore.

    But here as well: No problems with other apps or quicklook.
     
  23. exodiusprime macrumors regular

    exodiusprime

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    Jun 24, 2010
    Location:
    Dallas, TX
    #23
    I have the exact same issue with a base model mid-2014 13" rMBP :(
     
  24. SoyCapitanSoyCapitan, Sep 14, 2015
    Last edited: Sep 14, 2015

    SoyCapitanSoyCapitan macrumors 68040

    SoyCapitanSoyCapitan

    Joined:
    Jul 4, 2015
    #24
    I'm glad you mention this because the performance of Preview and QuickLook are not just slowish in Yosemite but also El Capitan GM1. In the video below I tested a very large image file to see how El Cap performs compared to Windows 10.

    Windows could open the 2.8GB TIF file immediately and render it within 4 seconds.

    El Cap took over 22 seconds to display the image in QuickLook and also in Preview.

    ----link removed----

    I had to remove the link because Dropbox said I was using excessive traffic.
     
  25. ThatAutGuy macrumors newbie

    Joined:
    Sep 12, 2015
    #25
    The resizing thing is weird and simple: go to tools --> adjust size --> leave everything as it is & hit ok; now the picture will show up. (at least it does for me)
     

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