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iPhone X Price of Cracked Rear Glass?

blairh

blairh

macrumors 603
Original poster
Dec 11, 2007
6,329
5,218
Anyone know how much Apple will charge me to replace the cracked rear glass on my iPhone X?

(It's under warranty but I don't have AppleCare+.)

Edit: Went to Apple store. It's $549. Warranty is still valid till November despite the crack.
 
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The back can be repaired from my understanding. There is a YouTube video showing someone separating the black Glass from the front.

 
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eyoungren said:
That price is for a screen repair, not rear glass.
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She was wrong then. I even repeated are you sure? I’m asking about the rear glass. She insisted.

Well for $549 I’m obviously SOL. I was planning on upgrading via AT&T Next and now I can’t. I am furious now.
 
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blairh said:
She was wrong then. I even repeated are you sure? I’m asking about the rear glass. She insisted.

Well for $549 I’m obviously SOL. I was planning on upgrading via AT&T Next and now I can’t. I am furious now.
Click to expand...
Should have taken Applecare +, only yourself to blame.

You gambled and lost.
 
Azzin said:
Should have taken Applecare +, only yourself to blame.

You gambled and lost.
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Not really. I was planning on keeping the phone for just a year. Never expected the back to break. It's also absurd that breaking the back is so expensive versus a screen repair.
 
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blairh said:
Not really. I was planning on keeping the phone for just a year. Never expected the back to break. It's also absurd that breaking the back is so expensive versus a screen repair.
Click to expand...

Just slap a case. Screen repairability is much more important than back aesthetics when it comes to actually using your phone.
 
rdy0329 said:
Just slap a case. Screen repairability is much more important than back aesthetics when it comes to actually using your phone.
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I had a case on my phone. I would never use the slippery X without one. It wasn't much of a drop either. Maybe two feet. Landed on the back of the phone. Didn't even think about it. Then I took off my case yesterday, a few weeks after that drop, to clean the case, and I saw the crack.
 
blairh said:
She was wrong then. I even repeated are you sure? I’m asking about the rear glass. She insisted.

Well for $549 I’m obviously SOL. I was planning on upgrading via AT&T Next and now I can’t. I am furious now.
Click to expand...
If you plan on upgrading you might be able to take a hair dryer and pull the old one off and put a new one on.
 
I empathize with the OPs situation.
This site is riddled with similar stories.
AC is expensive and “I take care of my things or I’ve never broken any other phone”

When something happens and AC was not purchased, the repair costs are referred to redicious/outrageous.

My compromise is IUP vice ATT next.
AC built in and no frustration 12 month upgrade.
 
bruinsrme said:
When something happens and AC was not purchased, the repair costs are referred to redicious/outrageous.
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I would argue that the OoW prices are actually quite generous. Apple is not obligated to replace a device not covered by AC+ or that is out of warranty at all.

The fact that they give you what is essentially 50% off is a service to the customer that very few other manufacturers offer.

The alternative is replacing the device on your own. Something that will surely cost more than the 50% discount Apple gives you, with no guarantee of quality or warranty.
 
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Might be a good idea to sell it and just buy the new one. small repair shops will pay a decent price as they need the parts
Or you can use the iPhone X in a case
The cracked back won’t have any effect on its performance
 
blairh said:
She was wrong then. I even repeated are you sure? I’m asking about the rear glass. She insisted.

Well for $549 I’m obviously SOL. I was planning on upgrading via AT&T Next and now I can’t. I am furious now.
Click to expand...
Check out swappa and other sites. You can sell it as is and get more than you may think. You’ll take a loss for sure, but you should get a good chunk if you sell it soon.
 
tonybarnaby said:
Check out swappa and other sites. You can sell it as is and get more than you may think. You’ll take a loss for sure, but you should get a good chunk if you sell it soon.
Click to expand...
Can’t sell cracked glass on Swappa. Ebay or Craigslist if I choose to sell.
 
tonybarnaby said:
It’s probably worth it to sell it as is if you get an offer you like.
Click to expand...

Thats would I would do as well. If the OP _can’t_ justify the repair cost, then cut the losses and move on. Or, use it broken until the time is ready to sell. This thread is a great example of why Applecare Plus is much appreciated with the iPhone X in these types of instances.
 
I think I’d be tossing it in the canal and claiming on my insurance lol. I’d definitely be putting the replacement in a huge ugly Otterbox case considering the old one cracked whilst in a case. I hope the iPhone 8 is tougher as I drop my iPhones a lot!
 
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