iPhone X Price of Cracked Rear Glass?

blairh

macrumors 68040
Original poster
Dec 11, 2007
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Anyone know how much Apple will charge me to replace the cracked rear glass on my iPhone X?

(It's under warranty but I don't have AppleCare+.)

Edit: Went to Apple store. It's $549. Warranty is still valid till November despite the crack.
 
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Relentless Power

macrumors Nehalem
Jul 12, 2016
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The back can be repaired from my understanding. There is a YouTube video showing someone separating the black Glass from the front.

 
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blairh

macrumors 68040
Original poster
Dec 11, 2007
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That price is for a screen repair, not rear glass.
She was wrong then. I even repeated are you sure? I’m asking about the rear glass. She insisted.

Well for $549 I’m obviously SOL. I was planning on upgrading via AT&T Next and now I can’t. I am furious now.
 
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Azzin

macrumors 601
Jun 23, 2010
4,240
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London, England.
She was wrong then. I even repeated are you sure? I’m asking about the rear glass. She insisted.

Well for $549 I’m obviously SOL. I was planning on upgrading via AT&T Next and now I can’t. I am furious now.
Should have taken Applecare +, only yourself to blame.

You gambled and lost.
 

blairh

macrumors 68040
Original poster
Dec 11, 2007
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Should have taken Applecare +, only yourself to blame.

You gambled and lost.
Not really. I was planning on keeping the phone for just a year. Never expected the back to break. It's also absurd that breaking the back is so expensive versus a screen repair.
 
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rdy0329

macrumors 6502a
Mar 20, 2012
531
201
Not really. I was planning on keeping the phone for just a year. Never expected the back to break. It's also absurd that breaking the back is so expensive versus a screen repair.
Just slap a case. Screen repairability is much more important than back aesthetics when it comes to actually using your phone.
 

blairh

macrumors 68040
Original poster
Dec 11, 2007
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Just slap a case. Screen repairability is much more important than back aesthetics when it comes to actually using your phone.
I had a case on my phone. I would never use the slippery X without one. It wasn't much of a drop either. Maybe two feet. Landed on the back of the phone. Didn't even think about it. Then I took off my case yesterday, a few weeks after that drop, to clean the case, and I saw the crack.
 

Brandonjr36

macrumors 68000
Sep 12, 2016
1,621
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Joplin
She was wrong then. I even repeated are you sure? I’m asking about the rear glass. She insisted.

Well for $549 I’m obviously SOL. I was planning on upgrading via AT&T Next and now I can’t. I am furious now.
If you plan on upgrading you might be able to take a hair dryer and pull the old one off and put a new one on.
 

bruinsrme

macrumors 604
Oct 26, 2008
6,596
2,348
I empathize with the OPs situation.
This site is riddled with similar stories.
AC is expensive and “I take care of my things or I’ve never broken any other phone”

When something happens and AC was not purchased, the repair costs are referred to redicious/outrageous.

My compromise is IUP vice ATT next.
AC built in and no frustration 12 month upgrade.
 

eyoungren

macrumors Core
Aug 31, 2011
22,072
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ten-zero-eleven-zero-zero by zero-two
When something happens and AC was not purchased, the repair costs are referred to redicious/outrageous.
I would argue that the OoW prices are actually quite generous. Apple is not obligated to replace a device not covered by AC+ or that is out of warranty at all.

The fact that they give you what is essentially 50% off is a service to the customer that very few other manufacturers offer.

The alternative is replacing the device on your own. Something that will surely cost more than the 50% discount Apple gives you, with no guarantee of quality or warranty.
 
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bushman4

macrumors 68030
Mar 22, 2011
2,656
422
Might be a good idea to sell it and just buy the new one. small repair shops will pay a decent price as they need the parts
Or you can use the iPhone X in a case
The cracked back won’t have any effect on its performance
 

tonybarnaby

macrumors 68020
Dec 3, 2017
2,144
1,494
She was wrong then. I even repeated are you sure? I’m asking about the rear glass. She insisted.

Well for $549 I’m obviously SOL. I was planning on upgrading via AT&T Next and now I can’t. I am furious now.
Check out swappa and other sites. You can sell it as is and get more than you may think. You’ll take a loss for sure, but you should get a good chunk if you sell it soon.
 

blairh

macrumors 68040
Original poster
Dec 11, 2007
3,917
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Check out swappa and other sites. You can sell it as is and get more than you may think. You’ll take a loss for sure, but you should get a good chunk if you sell it soon.
Can’t sell cracked glass on Swappa. Ebay or Craigslist if I choose to sell.
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
33,166
34,170
It’s probably worth it to sell it as is if you get an offer you like.
Thats would I would do as well. If the OP _can’t_ justify the repair cost, then cut the losses and move on. Or, use it broken until the time is ready to sell. This thread is a great example of why Applecare Plus is much appreciated with the iPhone X in these types of instances.
 

The-Real-Deal82

macrumors G3
Jan 17, 2013
8,701
14,242
Wales, United Kingdom
I think I’d be tossing it in the canal and claiming on my insurance lol. I’d definitely be putting the replacement in a huge ugly Otterbox case considering the old one cracked whilst in a case. I hope the iPhone 8 is tougher as I drop my iPhones a lot!
 
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