iPhone X Price of Cracked Rear Glass?

Discussion in 'iPhone' started by blairh, Aug 11, 2018.

  1. blairh, Aug 11, 2018
    Last edited: Aug 12, 2018

    blairh macrumors 68040

    blairh

    Joined:
    Dec 11, 2007
    #1
    Anyone know how much Apple will charge me to replace the cracked rear glass on my iPhone X?

    (It's under warranty but I don't have AppleCare+.)

    Edit: Went to Apple store. It's $549. Warranty is still valid till November despite the crack.
     
  2. eyoungren macrumors Core

    eyoungren

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    #2
    $549.

    That's also the replacement cost, which I believe is what you can expect (replacement). My understanding is that the rear glass is not replaceable.

    https://support.apple.com/iphone/repair/service/pricing
     
  3. Newtons Apple macrumors Core

    Newtons Apple

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    #3
    Yep, we were all warned that if the back glass got broken, it was device replacement time.
     
  4. Phone Junky macrumors 65816

    Phone Junky

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  5. blairh thread starter macrumors 68040

    blairh

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  6. eyoungren macrumors Core

    eyoungren

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    #6
    That price is for a screen repair, not rear glass.
     
  7. The-Real-Deal82 macrumors 604

    The-Real-Deal82

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    #7
    If I owned a phone and was told a simple crack had caused £500+ worth of damage, it would be a lost cause and an insurance claim personally. That’s insane money.
     
  8. Relentless Power macrumors Penryn

    Relentless Power

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    #8
    The back can be repaired from my understanding. There is a YouTube video showing someone separating the black Glass from the front.

     
  9. blairh, Aug 11, 2018
    Last edited: Aug 11, 2018

    blairh thread starter macrumors 68040

    blairh

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    Dec 11, 2007
    #9
    She was wrong then. I even repeated are you sure? I’m asking about the rear glass. She insisted.

    Well for $549 I’m obviously SOL. I was planning on upgrading via AT&T Next and now I can’t. I am furious now.
     
  10. Azzin macrumors 601

    Azzin

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    #10
    Should have taken Applecare +, only yourself to blame.

    You gambled and lost.
     
  11. blairh thread starter macrumors 68040

    blairh

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    #11
    Not really. I was planning on keeping the phone for just a year. Never expected the back to break. It's also absurd that breaking the back is so expensive versus a screen repair.
     
  12. rdy0329 macrumors 6502

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    Mar 20, 2012
    #12
    Just slap a case. Screen repairability is much more important than back aesthetics when it comes to actually using your phone.
     
  13. blairh thread starter macrumors 68040

    blairh

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    Dec 11, 2007
    #13
    I had a case on my phone. I would never use the slippery X without one. It wasn't much of a drop either. Maybe two feet. Landed on the back of the phone. Didn't even think about it. Then I took off my case yesterday, a few weeks after that drop, to clean the case, and I saw the crack.
     
  14. Brandonjr36 macrumors 68000

    Brandonjr36

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    #14
    If you plan on upgrading you might be able to take a hair dryer and pull the old one off and put a new one on.
     
  15. bruinsrme macrumors 603

    bruinsrme

    Joined:
    Oct 26, 2008
    #15
    I empathize with the OPs situation.
    This site is riddled with similar stories.
    AC is expensive and “I take care of my things or I’ve never broken any other phone”

    When something happens and AC was not purchased, the repair costs are referred to redicious/outrageous.

    My compromise is IUP vice ATT next.
    AC built in and no frustration 12 month upgrade.
     
  16. eyoungren, Aug 12, 2018
    Last edited: Aug 12, 2018

    eyoungren macrumors Core

    eyoungren

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    #16
    I would argue that the OoW prices are actually quite generous. Apple is not obligated to replace a device not covered by AC+ or that is out of warranty at all.

    The fact that they give you what is essentially 50% off is a service to the customer that very few other manufacturers offer.

    The alternative is replacing the device on your own. Something that will surely cost more than the 50% discount Apple gives you, with no guarantee of quality or warranty.
     
  17. bushman4 macrumors 68020

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    Mar 22, 2011
    #17
    Might be a good idea to sell it and just buy the new one. small repair shops will pay a decent price as they need the parts
    Or you can use the iPhone X in a case
    The cracked back won’t have any effect on its performance
     
  18. tonybarnaby macrumors 65816

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    Dec 3, 2017
    #18
    Check out swappa and other sites. You can sell it as is and get more than you may think. You’ll take a loss for sure, but you should get a good chunk if you sell it soon.
     
  19. eyoungren macrumors Core

    eyoungren

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    #19
    OP is already using the phone in a case…Post #13
     
  20. blairh thread starter macrumors 68040

    blairh

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    #20
    Can’t sell cracked glass on Swappa. Ebay or Craigslist if I choose to sell.
     
  21. tonybarnaby macrumors 65816

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    #21
    It’s probably worth it to sell it as is if you get an offer you like.
     
  22. Relentless Power macrumors Penryn

    Relentless Power

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    #22
    Thats would I would do as well. If the OP _can’t_ justify the repair cost, then cut the losses and move on. Or, use it broken until the time is ready to sell. This thread is a great example of why Applecare Plus is much appreciated with the iPhone X in these types of instances.
     
  23. The-Real-Deal82 macrumors 604

    The-Real-Deal82

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    #23
    I think I’d be tossing it in the canal and claiming on my insurance lol. I’d definitely be putting the replacement in a huge ugly Otterbox case considering the old one cracked whilst in a case. I hope the iPhone 8 is tougher as I drop my iPhones a lot!
     
  24. AbSoluTc macrumors 601

    AbSoluTc

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    #24
    That's not a repair, that's a joke.
     
  25. Relentless Power macrumors Penryn

    Relentless Power

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    #25
    Re-read what I posted. That video is _not_ indicating a repair, the video was to show that the glass in fact _can_ be separated on the iPhone X. Two different things.

     

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24 August 11, 2018